AVP, Premier Service Manager, Team Leader

HSBC; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading global bank in Singapore is seeking an experienced Assistant Vice President, Premier Service Manager. This hybrid role involves supporting Relationship Managers and ensuring high service standards in customer operations. The ideal candidate will possess strong customer service skills and leadership experience in retail banking, particularly with High Net Worth Individuals. Proficiency in English and Chinese is essential, with Cantonese as a plus. This position offers a supportive and inclusive work environment.

Qualifications

• Advanced working experience in a retail-banking environment, preferably with High Net Worth Individuals.
• Ability to work under pressure with self-motivation.
• Fluent in English and Chinese; Cantonese proficiency is an advantage.

Responsibilities

• Manage and execute operational functions in customer service.
• Ensure high standards of service and compliance.
• Provide leadership and guidance to junior team members.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Team player

Coaching and mentoring

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Premier Service Manager, Team Leader

This is a hybrid role where a Premier Elite Service Manager support Premier Elite Relationship Managers in operational functions in customer service and takes on leadership duties. A key responsibility is to assist VP, Customer Service to ensure that service standards are met by their team members and regulatory and operational guidelines are adhered to.

In this role you will

• Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
• Deliver high standards of service by ensuring efficient, timely and quality support to customers
• Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group Standards and local regulations
• Possess leadership in providing guidance to the junior team member. The role holder will act as the first level of contact in resolving operational issues and escalated complaints within the team
• Enhance customer experience by proactively identifying service gaps and recommending process improvements
• Coordinate and disseminate project updates, solicit feedback / suggestions and providing support during UAT
• Provide all other aspects of administrative support that may be required from time to time

To be successful you will need

• Candidates with advanced working experience in a retail‑banking environment, preferably High Net Worth Individuals
• Strong customer service orientation, with self‑motivation and ability to work under pressure
• A self‑starter and good team player with drive for success and achievement
• Possess excellent interpersonal and communication skills.
• Experienced in coaching, mentoring and developing others to maximize their performance
• As this role supports customers primarily from the North Asia market, the ability to engage and communicate effectively in both English and Chinese (spoken and written) is essential to meet business needs. Proficiency in Cantonese would be an added advantage.

Opening up a world of opportunity

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.