Automotive Service Advisor: Delight Customers & Upsell

Harmony New Energy Auto Service (Singapore) Pte. Ltd.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A prominent automotive service company in Singapore is seeking a Service Advisor to manage customer relations and oversee service processes. The ideal candidate should have over 2 years of experience in the automotive field, along with strong communication skills and the ability to upsell services effectively. The role includes greeting customers, managing repair orders, and coordinating with technicians. Join a dynamic team focused on high-quality service and customer satisfaction.

Qualifications

• 2+ years of experience as an automotive service advisor or similar role.

Responsibilities

• Greet customers promptly and professionally.
• Clearly communicate repair recommendations.
• Open repair orders and accurately document information.
• Schedule appointments and follow up on services.
• Identify additional service opportunities and upsell.

Skills

Strong communication and interpersonal skills

Ability to multitask and manage time effectively

Basic understanding of automotive repair processes

Proficient in using service management software

Excellent problem-solving and customer service skills

Education

High school diploma or equivalent; automotive certifications preferred

Job description

A prominent automotive service company in Singapore is seeking a Service Advisor to manage customer relations and oversee service processes. The ideal candidate should have over 2 years of experience in the automotive field, along with strong communication skills and the ability to upsell services effectively. The role includes greeting customers, managing repair orders, and coordinating with technicians. Join a dynamic team focused on high-quality service and customer satisfaction.