Auto Service Advisor: Elevate the Customer Experience

EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading automotive service provider in Singapore is looking for a Service Advisor to connect with customers and ensure a seamless experience. Responsibilities include consulting with clients, providing cost estimates, and coordinating repairs. Candidates should hold a Nitec in Automotive Engineering, have relevant experience, and possess strong communication skills. The role offers daily staff pickups, career development opportunities, and attractive incentives.

Benefits

Daily Staff Pickup

Career development opportunities

Supportive team environment

Attractive staff incentives

Qualifications

• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment.
• Valid Class 3 driving licence required.
• Strong organizational skills and multitasking abilities.

Responsibilities

• Act as a key link between customers and workshop technicians.
• Conduct detailed consultations with customers to understand concerns.
• Provide cost estimates and manage job authorisation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Skills

Customer service skills

Interpersonal communication

Time management

Knowledge of vehicle systems

Proficiency in Microsoft Office

Multitasking abilities

Education

Nitec in Automotive Engineering or equivalent qualification

GCE 'O'/'N'/'A' Levels or Diploma

Diploma holders

Tools

Workshop management systems

Workshop management systems

Job description

A leading automotive service provider in Singapore is looking for a Service Advisor to connect with customers and ensure a seamless experience. Responsibilities include consulting with clients, providing cost estimates, and coordinating repairs. Candidates should hold a Nitec in Automotive Engineering, have relevant experience, and possess strong communication skills. The role offers daily staff pickups, career development opportunities, and attractive incentives.