Attractions Experience Lead: Guest Joy & Events

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading wildlife organization in Singapore seeks individuals for attractions operations, responsible for daily operations, guest experience, and team training. Applicants should possess good communication skills, prior customer service experience is a plus, and the ability to work in a team environment. Physical fitness is necessary for standing long hours. This role requires flexibility for rotating shifts, including weekends and public holidays.

Qualifications

• Prior Customer Service/Attractions experience is an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with a good command of written and spoken English.
• Proficiency in other languages is an added advantage.
• Good team player who can also work independently.
• Physical fitness to endure long hours of standing.
• Able to work on rotating shifts including weekends and public holidays.

Responsibilities

• Perform stress tests on equipment and processes, providing feedback.
• Ensure smooth day-to-day operations, including crowd management.
• Deliver excellent guest experience and manage guest feedback.
• Assist in training part-time team members.
• Perform ticketing and cash handling.
• Facilitate planned activities and events.

Skills

Customer Service experience

Communication skills

Team player

Physical fitness

Job description

A leading wildlife organization in Singapore seeks individuals for attractions operations, responsible for daily operations, guest experience, and team training. Applicants should possess good communication skills, prior customer service experience is a plus, and the ability to work in a team environment. Physical fitness is necessary for standing long hours. This role requires flexibility for rotating shifts, including weekends and public holidays.