Associate Wellbeing Coordinator (KidSTART@KKH KIDS 0-3)

Singapore National Eye Centre; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Service Care Coordinator for case management in antenatal services. The role requires effective communication and collaboration with interdisciplinary teams, as well as strong organizational skills to manage client appointments and documents. Candidates should have relevant educational qualifications and experience. This position emphasizes the ability to maintain confidentiality and manage patient caseloads efficiently within the care team.

Qualifications

• 2 - 4 years of relevant experience for Diploma holders.
• 6 - 10 years of relevant experience for NITEC holders.
• Ability to maintain confidentiality of records and information.
• Proficiency in word processing and data entry.
• Ability to maintain confidentiality of records.

Responsibilities

• Provide service care coordination and case management.
• Collaborate with colleagues to provide holistic care.
• Manage patient caseloads effectively at clinic touchpoints.
• Maintain documentation and reporting per organisation standards.
• Troubleshoot IT issues impacting service and operations.
• Collaborate with interdepartmental and external colleagues for holistic care.

Skills

Effective communication skills

Organizing and coordinating skills

Word processing skills

Data entry skills

Customer service skills

Confidentiality

IT troubleshooting

Education

Diploma in relevant field or GCE N/O/A Level

NITEC in Healthcare or equivalent

NITEC in Healthcare

Tools

OAS/SAP/SSNet

Health Buddy

Job description

KK Women's and Children's Hospital Pte. Ltd.

Job Category: Ancillary

Posting Date: 10 Jan 2026

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.

Job Description

Service Care Coordination and Case Management.

Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.

Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.

Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.

Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).

Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.

Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.

Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)

Maintains documentation and complete reporting requirements according to organisation standards.

Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Job Requirements

Diploma with 2 – 4 years’ relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 – 10 years’ relevant experience

Ability to communicate effectively, both orally and in writing

Possesses records maintenance as well as organizing and coordinating skills

Strong word processing, receptionist and data entry skills

Has knowledge of supplies, equipment and/or services ordering and inventory control

Ability to maintain calendars and schedule appointments

Ability to understand and follow specific instructions and procedures

Skilful in the use of operating basic office equipment

Ability to deal amicably with all levels of staff and external customers

Ability to maintain confidentiality of records and information