Associate Service Engineer [Electrical / IT | VMS / Milestone XProtect | Site]

GOOD JOB CREATIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology service provider in Singapore is seeking a candidate for the role focused on technical maintenance and troubleshooting of Video Management Systems, particularly the Milestone XProtect. This position involves ensuring optimal functionality of critical systems and responding to operational incidents promptly. Candidates should be prepared to follow safety procedures and regulations while maintaining operational performance targets.

Responsibilities

• Perform technical maintenance and troubleshooting for the Video Management System (VMS).
• Maintain critical systems to meet operational performance targets.
• Respond promptly to onsite operational incidents.

Tools

Milestone XProtect

Windows Server

Job description

Responsibilities:

• Perform technical maintenance and troubleshooting for the Video Management System (VMS), specifically Milestone XProtect, to ensure optimal system functionality.
• Maintain critical systems to meet operational performance and service uptime targets.
• Respond promptly to onsite operational incidents, ensuring resolution within established SLAs.
• Perform all duties safely and in an orderly manner, following approved procedures and company policies. Comply with all environmental, health, and safety regulations.
• Identify, report, and address work discrepancies, defects, and inconsistencies.
• Generate and submit daily maintenance reports.
• Perform basic system and network troubleshooting, including Windows server and VMS systems.
• Undertake other tasks and duties as directed by supervisory personnel or