Associate Executive, Health Information Management Services (Medical Report Unit-Contract)

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare institution in Singapore is seeking an individual to provide operational and administrative support in processing medical report requests. The role requires excellent customer service skills and strong organizational abilities to handle complaints and coordinate accurately with clinical departments. Candidates should have relevant qualifications and experience, as well as proficiency in MS Office applications.

Qualifications

• Diploma level with two years' experience or Higher NITEC/GCE N/O/A level with eight years' experience.
• Proficiency in MS Office applications is required.
• Excellent interpersonal and communication skills are crucial.

Responsibilities

• Provide operational and administrative support in processing medical report requests.
• Respond to public enquiries and feedback professionally regarding applications.
• Coordinate with Clinical Department Administration and doctors.

Skills

Customer service skills

Interpersonal skills

Organisational skills

Communication skills

Education

Diploma or Higher NITEC/GCE A/N/O level

Tools

MS Office (Word/Excel)

Job description

Deployed in the Medical Report Unit, you will provide prompt operational and administrative support in processing medical report requests. You are expected to respond to public enquiries and feedback professionally regarding medical report applications. You will need to demonstrate excellent customer service skills and strong ability to manage complaints. Your role also includes coordination with Clinical Department Administration and doctors to ensure medical reports are provided accurately and in a timely manner.

Requirements:

• Diploma level with two years' working experience or Higher NITEC / GCE N / O / A level with eight years' working experience
• Proficiency in MS Office applications (Word / Excel)
• Excellent interpersonal and communication skills, including email writing
• Strong organisational and coordination skills
• Good customer service orientation with ability to handle complaints
• Ability to work in a fast-paced environment