Associate Director, Digital Excellence

AIA Singapore; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading insurance company in Singapore is seeking a talented team lead to manage a group of Solution Analysts. This role involves overseeing business analysis and testing processes for BAU and transformation projects. Ideal candidates should have a strong background in tech/digital solutions, leadership abilities, and excellent stakeholder engagement skills. Join us to help create a healthier, more sustainable future for everyone and influence positive change through innovative digital experiences.

Benefits

Diverse and inclusive work environment

Career development opportunities

Health and wellbeing programs

Qualifications

• Proven experience in a team lead role overseeing solution analysts.
• Strong understanding of business analysis and testing methodologies.
• Ability to manage stakeholders and drive change initiatives.

Responsibilities

• Lead a team of solution analysts for BAU and transformation projects.
• Define change execution strategies aligned with goals.
• Ensure quality standards are maintained during change delivery.

Skills

Tech/digital/analytics expertise

Leadership and mentoring

Business process mapping

Stakeholder engagement

Education

Bachelor's degree or higher in a relevant field

Tools

Automated testing tools

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on.

About The Role

This is a team lead position to oversee a team of Solution Analysts responsible for requirements elicitation, documentation, test planning, and test execution. This role combines team leadership with business representation responsibilities in strategic and complex cross functional projects, particularly in Life Policy Servicing (POS) BAU, New Products and Transformation Projects.

This section should also include responsibilities on overseas operations, subsidiaries, assigned POA over specific matters and/or other appointments such as Data Protection Officer.

Team leadership & operational oversight

• Lead and manage a team of solution analysts supporting BAU, New products launch and transformation projects/ initiatives for Policy Servicing function


• Define & drive change execution strategies aligned with division goals


• Able to work with SMEs & HOD to prioritise and manage backlogs across multiple workstreams


• Review, manage & allocate resources (local and OSS team) effectively to meet the change delivery timelines and maintaining the quality standards


• Strengthening team capabilities through hiring, onboarding and development


• Provide coaching and mentoring to solution (business) analyst on business analysis, process mapping (As-Is vs To-Be), end to end solutioning techniques, stakeholder engagement and testing strategies.


• Step in to perform hands‑on tasks such as drafting requirements, reviewing test cases, or executing test scenarios when the team faces bandwidth or capability gaps.


• A role model to the team members in every aspect of work by embracing AIA Employee Proposition and AIA core values.

Strengthen business analysis & testing capability

• Oversee the elicitation and documentation of business and system requirements for BAY, New Products and Transformation Projects


• Ensure traceability of requirements through design, development and testing in accordance to AIA SDLC standards and End to End AOS Change Process.


• Work closely with various Tech Change & Run team to ensure changes are planned and deployed as per agreed timeline


• Review and approve test plans, ensure comprehensive end to end test coverage


• Lead & coach team in defect triage and resolution during testing cycles


• Champion best practices application where applicable throughout end-to-end change lifecycles, from user requirements elicitation to post-production verification to ensure quality of change is always upholding.


• Explore right automated testing tool(s) that could support growing testing demand from business for various changes in both backend and frontend applications.

Strategic/ transformation project leadership

• Act as Business Lead representing Life Ops in Transformation projects, specifically for POS Transformation projects or divisional level which can be crossed functional in nature as appointed by HOD and COO.


• Collaborate with cross-functional teams (i.e. SME/ business users, Product, Technology, Legal and Compliance, etc) in order to get change implemented.


• Drive business readiness activities including SOP/ Guides updates, training and change communication to ensure team in SG and OSS adheres to standard of work in executing change to ensure quality of change is continuously uphold.


• Ensure business objectives are met, potential risks are mitigated in BAU enhancement and project delivery.

Effective stakeholder engagement

• Serves as primary/ key business partner liaising between POS function and Technology teams (Core Applications and Digital Front-end)


• Facilitate brainstorming session, user requirements walkthrough and review sessions with multiple stakeholders (SME/ business uses, Technology teams), a throughput to SDLC Lifecycles.


• Proactively communicate project status, risks and seek timely decisions from senior management team, when required.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your better.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!