Associate (Digital, Marketing Communications & Service Excellence) [GRIT@Gov]

Ministry of Finance; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government fiscal authority in Singapore is looking for a team member to support digital transformation initiatives in communications. Responsibilities include implementing technological solutions and leveraging digital content creation tools. Candidates should have strong communication skills, proficiency in content production, and be familiar with generative AI. This role requires a keen interest in current affairs and the ability to work in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Adept in graphics and video content production.
• Ability to work independently and meet tight deadlines.

Responsibilities

• Support digital transformation initiatives across communication processes.
• Identify and implement technological solutions.
• Conduct assessments and measure productivity gains.

Skills

English proficiency

Content production skills

Experience with AI tools

Customer service orientation

Project management skills

Tools

Canva

CapCut

Adobe Photoshop

Adobe Illustrator

Job description

What the role is:

• Be part of a team to support digital transformation initiatives across all communications and engagements work processes, including media relations, digital and marketing communications, strategic communications planning, and stakeholder engagement.
• Identify, pilot and implement technological solutions such as robotic process automation, artificial intelligence, cloud-based solutions and digital collaboration tools.
• Conduct assessments, develop proof-of-concepts, and assist with the measurement of productivity gains for pilot initiatives.
• Leverage digital content creation tools and platforms to support the ideation and production of innovative social media content and formats.
• Use best-in-class social media management digital platforms to:
  • Optimise MOF’s digital presence across multiple channels, employing data analytics to enhance audience engagement and amplify understanding of MOF policies and initiatives; and
  • Conduct social listening and media monitoring, utilising AI to generate actionable insights and produce data visualisation for sentiment analysis.
• Work with AI-assisted drafting tools to efficiently manage and respond to straightforward public queries, feedback, and appeals to ensure compliance with service standards.

What we are looking for:

• Good command of the English language, with strong written and verbal communications skills. Proficiency in a second language is an advantage.
• Good skills for content production including graphics and videos, and adept at tools such as Canva, CapCut, Adobe Photoshop/Illustrator, among others.
• Familiarity with the use of generative AI.
• Customer service-oriented, self-motivated and meticulous, with ability to work independently in a dynamic, fast-paced environment and with tight deadlines.
• A keen interest in and awareness of current affairs and national issues.
• Team player with strong communication, interpersonal, organisational and project management skills.

About Ministry of Finance

The Ministry of Finance (MOF) is responsible for managing Singapore’s fiscal policies and the structure of its economy. We work to maintain international standards and best practices in areas such as company law, accounting standards, and corporate governance principles. We aim to advance the well-being and development of Singapore by:

• Achieving a balanced budget through prudent and sustainable fiscal policies;
• Ensuring the prudent investment of the government's reserves and other public funds;
• Setting out policies for government procurement, customs regulation, accounting standards and business regulation;
• Fostering a regulatory environment conducive to business and enterprise; and
• Ensuring that businesses operating within Singapore's jurisdiction are compatible with international standards and practices, in areas such as company law, accounting standards and corporate governance principles.