Associate Business Analyst

Nomura; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global financial services firm in Singapore is looking for a Business Analyst to enhance client experience and improve front office efficiency. The role involves leading client experience initiatives, conducting business analysis, and managing User Acceptance Testing. Candidates should have a degree in finance or business, a minimum of 5 years of relevant experience, and familiarity with banking systems like Avaloq. Strong analytical skills and the ability to work in a team are essential.

Qualifications

• Minimum 5 years of experience as a business analyst focusing on client experience and front office operations.
• Proven track record in project coordination within financial services.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Lead Client Experience Improvement Initiatives and digital platform transformations.
• Gather, analyze, and document business requirements from stakeholders.
• Create comprehensive test plans for User Acceptance Testing.

Skills

Client experience focus

Analytical skills

Project coordination

Verbal communication

Teamwork

Education

Minimum Degree in Finance or Business

Tools

Avaloq core banking system

JIRA

Confluence

Job description

Job description:

Department Overview

Nomura's International Wealth Management department offers unparalleled financial services and solutions to high-net-worth individuals and families globally. Our dedicated team of experts provides personalized advice and tailored strategies to help clients achieve their financial goals and preserve their wealth. With a comprehensive range of investment products and a commitment to exceptional client service, we are proud to be a trusted partner in navigating the complexities of the global financial landscape.

Role Description

The Business Analyst position sits within the IWM Client Experience - Front Office (CE-FO) domain that focuses on enhancing client experience, reducing operational risk, and improving front office efficiency. The team plays a strategic role in delivering client-facing initiatives and works closely with Business Management, IPAS, Operations, Compliance and Technology teams to implement solutions that improve client service delivery and operational efficiency.

As the Business Analyst, you will be at the forefront of driving change and innovation within our wealth management division, working on high-impact projects that shape the future of our business around client experience. You will be required to assist in driving efficiency initiatives to improve client experience, reduce operational risk and reduce hours and efforts.

Responsibilities

Client Experience & Digital Transformation

• Lead Client Experience Improvement Initiatives and digital platform transformations including Soft Token Implementation & migration
• Manage Front Office Efficiency Initiatives and oversee Fee Schedule Updates
• Execute strategic client experience projects with measurable outcomes

Business Analysis & Requirements Management

• Gather, analyze, and document business requirements from diverse stakeholders
• Translate requirements into functional specifications, user stories, and actionable solutions
• Perform data analysis, gap analysis, and impact assessments for system improvements
• Facilitate workshops and ensure business-IT alignment throughout solution delivery

User Acceptance Testing Leadership

• Lead UAT for digital banking and CE-FO initiatives, defining scope, objectives, and success criteria
• Create comprehensive test plans, coordinate testing teams, and manage defect resolution
• Track progress, elevate issues, and provide UAT sign-off upon meeting quality standards

Project Coordination & Process Optimization

• Support project planning, tracking, and reporting across CE-FO initiatives
• Maintain project documentation and coordinate stakeholder engagement
• Identify automation opportunities and streamline client services processes
• Ensure regulatory compliance and monitor operational risk metrics

Requirements

• Minimum Degree in Finance or Business
• Minimum 5 years’ experience in business analyst function with demonstrated focus on client experience and front office operations in wealth management
• Minimum of 3 experience with Avaloq core banking system
• Proven track record in project coordination and execution within financial services environment
• Experience with workflow management tools such as JIRA, Confluence or similar platforms
• Knowledge of regulatory frameworks applicable to wealth management
• Strong analytical and problem-solving skills with attention to detail
• Proficiency in Microsoft Office Suite and willingness to learn risk management software and tools
• Excellent written and verbal communication skills
• Team player with strong interpersonal skills and multicultural awareness

Nomura Competencies

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).