Assistant Station Manager

Private Advertiser; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in transport is looking for an individual to manage train and station safety. Responsibilities include monitoring AFC equipment, assisting passengers with inquiries, and handling emergencies. The position requires an NITEC/Higher NITEC in Engineering and the ability to work in rotating shifts. The candidate must hold the specified MOM and EA personnel licenses. This role is critical for ensuring smooth operations and passenger safety at stations in Singapore.

Qualifications

• Able to perform 3 rotating shift work based on a duty roster.
• MOM Licences No: 02C5465.
• EA Personnel Registration No: R24125030.

Responsibilities

• Monitors and performs first level maintenance for AFC equipment.
• Assists passengers with fare-related enquiries and provides first aid.
• Handles all train/station incidents and emergencies.

Education

NITEC/Higher NITEC in Engineering discipline

Job description

Job Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare‑related and directional enquiries, attends to unwell passengers and renders first‑aid when necessary; monitors CCTV and makes necessary public announcements
• Acknowledges and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and during boarding/alighting from trains
• Attends to incidents and alarms at the platforms and trains, and carries out hand signalman duties when required; assists in detrainment of passengers when required; provides travel directions for passengers travelling within the train system; operates or mans the train to provide quick response to train faults and alarms, while ensuring delays are kept to a minimum

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, or flout regulations (e.g. drinking, eating and smoking in station premises)

Administrative Duties

• Liaises with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the station manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable; switches station equipment on/off before/after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitates track access during non‑revenue hours, and checks for oil spills on the station platform tracks after the last engineering train has passed the station

Incident and Emergency Management

• Handles all train/station incidents and emergencies
• Manages and reports all incidents and emergency situations relating to staff and passenger (e.g. accident, assault, molestation, etc.); trains (e.g. alarms, faults and manning of trains); passenger service centre (takes local control of MFT functions due to signalling equipment failure, responds to alarms/defects); and stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated on progress
• Assists in service recovery during train service disruptions

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline
• Able to perform 3 rotating shift work based on a duty roster
• MOM Licences No: 02C5465
• EA Personnel Registration No: R24125030