Assistant Service manager [ Student Service / Afterschool / Tuition centre ] 7094

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a full-time Customer Service Executive to manage inquiries and administrative tasks. Responsibilities include attending to customers, handling registrations, and managing payment collections. Candidates should possess a minimum diploma qualification and relevant working experience in customer service. This role offers a 5-day work week in a vibrant team environment.

Qualifications

• Must have relevant working experience in customer service.
• Experience in handling registrations and payments is preferred.

Responsibilities

• Attend to walk-in and existing customers promptly.
• Handle registration of new students and requests from existing ones.
• Prepare invoices and handle payment collection.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Minimum diploma qualification

Job description

• Location: Marine Parade & Tampines
• 5 days work week
• Full time

Job Responsibilities

Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally

• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

Administration

• Prepare invoices and handle payment collection

• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager

Support for Operations Manager

Work with various stakeholders to resolve any conflicts or issues

Job Requirements

• Minimum diploma qualification
• With relevant working experience