Assistant Service Manager

Maybank; Singapore; On-site; SGD 3,000 - 5,000; Full time

Job summary

A leading banking institution is seeking Branch Service Staff in Singapore to perform operational activities, handle OTC transactions, and maintain excellent customer relations. The ideal candidate will have a degree or diploma in a related field, up to 3 years of customer service experience, and strong interpersonal skills. This is a full-time role aimed at ensuring compliance with banking regulations while supporting business growth and customer satisfaction.

Qualifications

• Less than 3 years of experience in customer service related field preferred.
• Excellent interpersonal communication skills and customer service skills.
• Meticulous, logical, and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude and a strong work ethic.
• Self-motivated and driven to attain personal and branch goals.

Responsibilities

• Perform frontline duties during daily work in compliance with regulations.
• Handle OTC Transactions such as cash deposits and account servicing.
• Meet customer service SLA guidelines to enhance customer experience.
• Maintain good customer services for clients in the Branch.

Skills

Customer Service

Branch Operations

Education

Degree/Diploma in a related field (Banking, Business, Finance)

Job description

Branch Service Staff are responsible for performing daily Branch operational activities such as Over the Counter (OTC) transactions, Account On‑Boarding/Servicing, providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch. Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high‑risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in Compliance with Banking & Regulatory Guidelines. Service Staff also support Business Growth by identifying and referring clients to relevant units for potential business opportunities, in line with Branch Targets set out by the Branch Manager (BM) & SM.

Responsibilities

• Perform frontline duties during daily work (Adhere to regulatory requirements and bank processes at all times)
• Handle Over the Counter (OTC) Transactions such as cash deposits/withdrawals, time deposit placements & servicing of account onboarding requests.
• Address any shortfall in Branch atmospheric feedback and report to relevant unit for follow‑up action.
• Meet customer service SLA guidelines to achieve positive customer experience in Branches.
• Upkeep & Manage Controlled Items in Care.
• Maintain good customer services for clients in Branch.

Skills

• Customer Service
• Branch Operations

Requirements

• Degree/Diploma in a related field preferably (Banking, Business, Finance and related fields)
• Less than 3 years of experience in customer service related field preferably
• Excellent interpersonal communication skills and customer service skills
• Meticulous, logical, and attentive to details with ability to effectively manage multiple tasks
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics
• Self‑motivated and driven to attain personal and branch goals

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Banking

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