Assistant Service Manager

Maybank; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking Branch Service Staff to manage operational activities, provide excellent customer service, and support business growth. The ideal candidate has a degree/diploma, under 3 years of customer service experience, and possesses strong interpersonal skills. Responsibilities include handling OTC transactions and maintaining customer relations. This full-time position targets professionals with integrity and a positive attitude, essential in a banking environment.

Qualifications

• Less than 3 years of experience in customer service related field preferred.
• Excellent interpersonal communication skills and customer service skills.
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Responsibilities

• Perform frontline duties during daily work adhering to regulatory requirements.
• Handle Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawals.
• Meet customer service SLA guidelines to achieve positive customer experience.
• Support business growth by identifying and referring clients to relevant units.

Skills

Customer-Service

Branch-Operations

Education

Degree/Diploma in a related field (Banking, Business, Finance)

Job description

Job Description

Branch Service Staff are responsible for performing daily branch operational activities such as Over the Counter (OTC) transactions, Account On-Boarding/Servicing, providing proper & timely solutions to clients & client referrals to business units for new services and maintain excellent customer relations in the Branch. Service Staff are also expected to operate with the highest level of integrity as the nature of work involves dealing with high‑risk instruments such as Cash & controlled stocks. Staff will work alongside Service Manager (SM) to manage risk in Branch (i.e. Transactional Risks, On Boarding Risks & Operational Risks) in compliance with banking & regulatory guidelines. Service Staff will also support business growth by identifying and referring clients to relevant units for potential business opportunities, in line with branch targets set out by the Branch Manager (BM) & SM.

Job Responsibilities

• Perform frontline duties during daily work (adhere to regulatory requirements and bank processes at all times)
• Handle Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawa ls, Time Deposit placements & Servicing of Account On-Boarding requests.
• Address any shortfall in Branch atmospheric feedback and report to relevant unit for follow‑up action.
• Meet customer service SLA guidelines to achieve positive customer experience in Branches.
• Upkeep & Management of Controlled Items in Care.
• Upkeep & Maintain Good Customer Services for Clients in Branch.

Job Skills

• Customer‑Service
• Branch‑Operations

Job Requirements

• Degree/Diploma in a related field preferably (Banking, Business, Finance and related fields).
• Less than 3 years of experience in customer service related field preferably.
• Excellent interpersonal communication skills and customer service skills.
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics. Self‑motivated and driven to attain personal and branch’s goals.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Banking

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