Assistant Service Manager

TOTAL MANPOWER PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading food and beverage company in Singapore is seeking a dedicated Outlet Manager Assistant. The role includes assisting in outlet operations, driving revenue, managing staff, and ensuring high service standards. Candidates must have a diploma in Food and Beverage and at least 3 years of relevant experience in the industry. Flexibility for shift work is required.

Qualifications

• Minimum 3 years relevant experience in KTV/Restaurant Service/Retail.
• Able to commit to shift work, weekends, and public holidays.
• Proficient in maintaining high service standards.

Responsibilities

• Assist the Outlet Manager in operations.
• Drive revenue and manage staff performance.
• Handle guest requests professionally.

Skills

Financial management skills

Customer service

Problem solving

Planning

Team player

Interpersonal skills

Communication skills

Multi-tasking

Education

Diploma in Food and Beverage or equivalent

Tools

MS Office

Job description

Job Description & Requirements

Responsibilities

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimise cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements

• Candidate must possess min. Diploma in Food and Beverage or equivalent
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast‑paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work