Assistant Relationship Manager, Private Bank

Barclays UK; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading global bank in Singapore is seeking a Private Bank Executive to assist relationship managers in managing client portfolios effectively. The ideal candidate should have at least 2 years of direct experience in Private Banking, be CACS 1 & 2 certified, and possess strong business acumen. This role involves maintaining client information, processing transactions, and providing insights based on client data analysis. Join our dynamic team and elevate client experiences while ensuring compliance with MAS regulations.

Qualifications

• At least 2 years of direct experience in Private Banking.
• Most recently worked in a similar role with a Private Bank.
• Ability to manage client relationships effectively.

Responsibilities

• Assist relationship managers to manage client portfolios.
• Maintain client information and prepare reports.
• Coordinate schedules for relationship managers and clients.
• Process transactions and manage expense reports.
• Gather market trends and competitor information.
• Analyze client data and provide performance insights.
• Manage communication and respond to client inquiries.
• Support clients with account management and transactions.
• Guide new customers through account opening procedures.

Skills

CACS 1 & 2 certified

Experience in Private Banking

Strong business acumen

Strategic thinking

Job-specific technical skills

Job description

Embark on an exciting journey and join our fast growing Private Bank as a Private Bank Executive.

You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, as well as job-specific technical skills.

To be successful for the role, candidate should possess the following:

• CACS 1 & 2 certified
• At least 2 years or more of direct experience in Private Banking and most recently working in a similar role with a Private Bank

This role is regulated by MAS (Monetary Authority of Singapore).

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Purpose of the role

To assist relationship managers to effectively manage their client portfolios and optimise the client experience.

Accountabilities

• Maintenance of client information, management of contracts and agreements, and preparation of reports, presentations, and other materials.
• Coordination of schedules for relationship managers and clients, ensuring efficient time management and smooth communication.
• Processing of transactions, management of expense reports, and routine requests to free up the relationship manager's time for strategic activities.
• Information gathering on relevant market trends, competitor offerings, and industry news to support the relationship manager in providing informed advice and tailored solutions.
• Analysis of client data, preparation of reports on portfolio performance, and provision of insights to inform portfolio adjustments and client recommendations.
• Management of inbound and outbound communication through phone, email, and other channels, relaying important information and response to client inquiries.
• Provision of support to relationship managers with planning, tracking and the execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios and proactively communicating updates and opportunities to the relationship manager.
• Support to clients with everyday product and services tasks such as deposits, withdrawals, transfers, bill payments, mobile app support as well as updating personal information, contact details and account preferences.
• Guidance to new customers through account opening procedures, explanation of account terms and conditions, and setting up of online access and other services.
• Management and maintenance of client relations by resolving various customer concerns and inquiries, including account balances, statements, transactions, fees.
• Maintenance of confidentiality and security of client data by following strict data security protocols and ethical practices.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a