Assistant Patient Experience Manager

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking an Assistant Patient Experience Manager to enhance patient interactions and experiences. This role is pivotal in bridging the gap between patients, their families, and the medical staff, ensuring that care quality is continually assessed and improved. You'll engage with patients and their carers, providing support and gathering valuable feedback to mitigate anxiety and enhance the overall hospital experience. If you have a passion for patient care and strong interpersonal skills, this opportunity offers a fulfilling career path in a dynamic healthcare environment.

Qualifications

• Minimum 6 years of experience in healthcare or social services.
• 2 years of managerial experience preferred.

Responsibilities

• Serve as a bridge between patients and healthcare staff.
• Gather real-time feedback from patients and their carers.

Skills

Interpersonal Skills

Communication Skills

Empathy

Education

Bachelor’s degree in Healthcare Management

Bachelor’s degree in Communications

Bachelor’s degree in Public Relations

Job description

As an Assistant Patient Experience Manager, you will serve as the relational bridge between patients and their families, and the medical, nursing, and allied health staff, thereby enhancing the hospital experience. By pro-actively walking the floor and being physically present in-ward and patient clinical areas, your presence will serve as ready listening ears and try to mitigate some of the suffering and anxiety faced by patients/families and staff alike. Engage all patients and carers to gather real-time feedback, enabling patients and their carers to comment on the quality of the care they are receiving.

Requirements:

• Bachelor’s degree in Healthcare Management, Communications, Public Relations, or any other relevant discipline
• Minimum 6 years of working experience, preferably in healthcare or social service-related industry
• Preferably with 2 years of managerial experience
• Strong interpersonal skills and ability to work well and interact with all types of people at all levels, including patients, their next-of-kin, as well as internal clinical and nursing staff
• Matured disposition with people-centered mind-set
• Excellent communication skills both spoken and written
• Possesses empathy and genuine care for patients and fellow colleagues

Working Schedule:

• Monday to Friday: 10am – 7.30pm

Only shortlisted candidates will be notified.