ASSISTANT OUTLET MANAGER / OUTLET MANAGER

Monster Curry; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading restaurant chain in Singapore is seeking an experienced Floor Manager to oversee daily operations, ensure high-quality service, and lead the team in maintaining cleanliness and safety standards. The right candidate will drive sales performance and manage staff training and recruitment. This is an exciting opportunity to enhance team performance in a dynamic environment.

Responsibilities

• Manage the floor operation of the outlet.
• Lead and demonstrate brand style.
• Ensure sufficient stock for daily operation.
• Responsible for outlet safety, cleanliness, and hygiene.

Job description

Overview

This position is responsible for managing the floor operation with the direction of the Area Manager on day to day business of the outlet and also assist to manage outlet profit and loss performance as well.

Responsibilities

• Understands the company culture and exemplifies the brand style
• Lead and demonstrate the basics (Smile, greeting, responding, organization, safety, house rule and others)
• Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
• Effective reporting and discussing with the direct report

Secondary Duties

• Oversee general day-to-day management & operational of the restaurant business
• Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
• Enhance the leadership and performance excellence o the team members by training, motivating, assessing, and being a role model for all team members to provide customers with high quality of service
• Respond to the customer or team members comments and feedback professionally. Report, discuss and consult with Area Manager on the comments and feedback
• Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
• Responsible and ensure outlet safety, cleanliness, hygiene and keeping in high standards
• Ensure respective section in outlet follow SOP manual and execute accordingly
• Responsible for outlet workforce arrangement, scheduling and reporting shortage or excess of the workforce to Area Manager regularly
• Good knowledge about all menu, able to explain clearly to team members during training
• Manage outlet recruitment and training
• Implement Strategies to boost staff attitude, morale and motivation
• Maintain food standard and quality control