Assistant Operations Manager

COMPASS GROUP (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading food service management company in Singapore is seeking a seasoned Operations Manager to oversee daily operations and lead front-line staff. The ideal candidate has at least 5 years of multi-unit management experience in the food service industry, along with strong coaching skills. This role is essential in ensuring quality service delivery and client satisfaction through innovative strategies.

Qualifications

• Minimum 5 years food service multi unit management experience.
• Proven coaching and mentoring skills.
• General culinary knowledge of basic kitchen practices.

Responsibilities

• Support daily operations of assigned site(s).
• Lead and train front-line managers and staff.
• Monitor financial performance and provide reports.
• Conduct staff performance reviews and coaching.
• Collaborate with cross-functional teams to enhance experiences.
• Respond to client feedback promptly.
• Drive continuous improvements in service delivery.

Skills

Food service multi unit management

Coaching and mentoring

Budget management

Culinary knowledge

Passion for hospitality and food trends

Marketing and events

Job description

Job Responsibilities

• Support the Operations Manager in overseeing daily operations of the assigned site(s), ensuring seamless delivery of high-quality food service
• Lead, train, motivate, and develop front-line managers and staff to deliver exceptional hospitality and service standards
• Monitor financial performance, including budgeting, forecasting, and cost controls, and provide timely reports to management and stakeholders
• Conduct staff performance reviews, coaching, and disciplinary actions in a professional and timely manner
• Collaborate with cross-functional teams (culinary, nutrition, marketing, procurement, risk, people, etc.) to promote client expectations and enhance the partner experience
• Respond promptly (within 24 hours) to client and customer feedback, providing professional follow-up and communication to all stakeholders
• Drive continuous improvements in customer experience, operational excellence, and service delivery through innovation and collaboration

Health and Safety Responsibilities

• Comply with Compass Group’s health, safety, and security procedures
• Ensure team adherence to hygiene and personal presentation standards
• Participate in regular HSE briefings and support site-wide safety initiatives
• Report all incidents, accidents, and hazards promptly
• Complete mandatory HSE training as scheduled
• Enforce compliance with site food safety plan and hygiene procedures

HSE Policy / Procedure Documents

• Compass Group Health, Safety, and Environment (HSE) Policy
• Employee Health, Safety, and Environment Handbook
• Standard Operating Procedures (SOPs) and Process Work Instructions (PWIs)
• Material Safety Data Sheets (MSDS)

Job Requirements

• Has a minimum of 5 years food service multi unit management experience; Food and Services industry essential
• Proven coaching and mentoring skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• General culinary knowledge of basic kitchen practices, protocols, and procedures
• Passion for food trends, hospitality, innovation and creative experiences
• Marketing and events experience a plus