Assistant Operations Manager

SKYLINK ENGINEERING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A mobility solutions provider in Singapore seeks an Operations Manager to oversee vehicle leasing operations and manage a team. The ideal candidate will have a bachelor's degree and a minimum of 5 years in operations management, with strong leadership and problem-solving skills. Responsibilities include fleet maintenance, customer service initiatives, and reporting to senior management. This role offers a chance to impact customer satisfaction and team performance positively.

Qualifications

• Minimum of 5 years of experience in operations management.
• At least 3 years in the automotive or leasing industry.
• Proven experience in managing workshop operations.

Responsibilities

• Oversee fleet of leased vehicles ensuring maintenance and customer satisfaction.
• Lead and motivate the operations team.
• Develop customer service initiatives to enhance satisfaction.

Skills

Leadership and team management skills

Problem-solving skills

Analytical abilities

Customer service skills

Education

Bachelor’s degree in Business Administration, Automotive Engineering, Operations Management, or related field

Job description

Join Our Growing Team!

The SKYLINK Group is a premier all-in-one mobility solution provider for retail sales of passenger cars and commercial vehicles, all vehicle leasing, Motor insurance, credit Hire Purchase financing, Motor workshop with full capacity of MRO (Maintenance, Repair and Overhaul) services, and vehicle body engineering works for all commercial and passenger vehicles.

Since 2017, SKYLINK Group has been rapidly expanding its offerings and fleet. We have served over 5,000 corporate customers including major industry leaders in logistics, distribution, F'B, marine, construction, sanitation, and government services.

With a commitment to fleet modernization, we have expanded our offerings to EV and Hybrid vehicles, and continuously aspire to provide greater value to our customers.

Be a part of the SKYLINK family and kick-start your career growth and progression in the mobility space today.

Job Descriptions

Vehicle Leasing Operations

• Oversee the fleet of leased vehicles, ensuring that they are well-maintained and meet customer requirements.
• Ensure efficient allocation and utilization of leasing fleet, or both Commercial Vehicles and Passenger Vehicles.
• Manage all aspects of aftersales services, including maintenance, repairs and customer support which includes breakdown, complaints and feedback.
• Develop and implement aftersales strategies to improve customer satisfaction, retention and leasing fleet road worthiness.
• Oversee and manage the vehicle repair process, ensuring timely cost-effective and preventive cycle maintenance.
• Monitor and manage vehicle movement including inspections, routine servicing and other technical requirements to vehicle upkeep.
• Ensure proper documentation of all PDI (Pre-delivery Inspection) and End-Lease records, including accident reporting and reinstatement matters for fleet.

Team Leadership and Development

• Lead and motivate a team of employees, ensuring high levels of productivity and morale.
• Conduct performance reviews, provide constructive feedback, and create development plans for team members.
• Ensure staff are properly trained in the latest automotive technologies, safety protocols, and customer service standards.

Customer Service and Satisfaction

• Ensure that customer inquiries and complaints are addressed in a timely and professional manner.
• Develop and implement customer service initiatives that enhance satisfaction and retention, especially for leasing clients.
• Over the resolution of customer issues related to the workshop or leasing services, ensuring high levels or customer loyalty.

Reporting and Analysis

• Provide regular updates to senior management on operational performance, financial status, and customer feedback.
• Develop and present reports on key performance indicators (KPIs) such as fleet utilization, workshop throughput, repairs costs, and customer satisfaction.

Job Requirements

• Bachelor’s degree in Business Administration, Automotive Engineering, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, with at least 3 years in the automotive or leasing industry.
• Proven experience in managing workshop operations, including service teams, maintenance, and repairs.
• Experience in managing vehicle leasing operations, including fleet management and leasing contracts.
• Strong leadership and team management skills.
• Excellent problem-solving, analytical and decision-making abilities.