Assistant Manager, Sales & Services — Customer Experience Lead

HSBC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global banking institution in Singapore is seeking an Assistant Manager, Sales and Services to ensure operational efficiency and oversee daily cash management operations. The role involves supervising and motivating the staff, handling customer queries, and maintaining high service standards. The ideal candidate should possess a diploma and relevant banking experience, along with excellent interpersonal and customer handling skills. Opportunities for professional development and a respectful workplace culture are provided.

Qualifications

• Diploma holder or general banking knowledge and experience gained through rank and file progression.
• In-depth knowledge of banking systems with broad knowledge of general banking practices.
• Ability to supervise, coach, and groom team-members.

Responsibilities

• Ensure operational efficiency and safeguard the Bank from potential losses.
• Oversee and manage daily cash management operations.
• Encourage staff to cross-sell and make referrals.

Skills

Supervisory skills

Interpersonal communication

Customer handling

Selling skills

Education

Diploma or general banking knowledge

Job description

A global banking institution in Singapore is seeking an Assistant Manager, Sales and Services to ensure operational efficiency and oversee daily cash management operations. The role involves supervising and motivating the staff, handling customer queries, and maintaining high service standards. The ideal candidate should possess a diploma and relevant banking experience, along with excellent interpersonal and customer handling skills. Opportunities for professional development and a respectful workplace culture are provided.