Assistant Manager, Ops Excellence

DSV Road Pte. Ltd.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A logistics company in Singapore is looking for an Operations Manager to lead a team, enhance service performance for key accounts, and champion continuous improvement initiatives. The role involves managing relationships with stakeholders, overseeing vendor performance, and driving operational excellence. Candidates should possess excellent English communication skills, strong project management abilities, and proficiency in MS Office tools, especially Excel and PowerPoint. Experience in local and cross-border transportation is an advantage.

Qualifications

• Excellent communication skills are critical.
• Ability to manage multiple demands with tight timelines.
• Strong project management and planning skills.

Responsibilities

• Lead operations team and improve service performance.
• Drive improvements in processes and discipline within the team.
• Monitor vendors’ service quality and performance.

Skills

Excellent command of spoken and written English

Excellent MS Office expertise

Strong in Project Management

Excellent negotiation skills

Understanding of local and cross border transportation

Tools

Excel

PowerPoint

PowerBI

Job description

Job Description

• Lead operations team, and continuously improve the service performance of key accounts
• Build and manage relationships with key accounts and internal stakeholders i.e. Sales, Trade compliance, Regional Land
• Champion all Continuous Improvement Initiatives
• Monitor and improve vendors’ performances through regular reporting and reviews
• Key ops IC in internal and external audits
• Supportive role to head of department

Specific Accountabilities

• Responsible for the smooth running of operations and any escalations, and special Ops projects
• Drive improvements to the processes and process discipline within the operations team, especially focusing on TMS, milestones and costs
• Monitor and drive vendors’ service quality and performance
• Support solutioning process for large RFQs

Skills required

• Excellent command of spoken and written English; good communication is critical.
• Committed; organized and leads by example.
• Prioritizes constantly especially with multiple demands, tight timelines and resources
• Excellent MS Office expertise, especially in Excel and PowerPoint. PowerBI is a plus.
• Strong in Project Management and planning skills
• Excellent negotiation and presentation skills
• Ability to set own agenda and work under own initiative
• Understanding of local and cross border transportation is a plus