Assistant Manager, Operational Risk

Manulife; Singapore; Hybrid; SGD 80,000 - 110,000; Full time

Job summary

A leading financial services firm in Singapore seeks an experienced professional to manage operational risk governance with a strong focus on cybersecurity and business continuity risks. The role requires a Bachelor's degree and a minimum of five years in operational risk management, along with excellent analytical and communication skills. The candidate will work on policy updates, risk identification, and training to foster a strong risk culture within the organization. This position offers a hybrid work model and opportunities for personal and professional growth.

Benefits

Flexible work environment

Career development opportunities

Inclusive workplace culture

Qualifications

• Minimum 5 years of experience in operational risk management within financial services.
• Strong knowledge of risk frameworks and regulatory requirements.
• Excellent analytical, communication, and stakeholder engagement skills.

Responsibilities

• Update and administer operational risk management policies.
• Collaborate with business units to identify operational risk exposures.
• Manage IT Security and Cybersecurity risk assessments.

Skills

Analytical skills

Communication skills

Stakeholder engagement

Strategic thinking

Project management

Education

Bachelor’s degree in Business (Risk Management)

Bachelor’s degree in Finance

Bachelor’s degree in Business Administration

Job description

This role presents an opportunity to take ownership of operational risk governance in a complex financial services environment, with a strong focus on technology, cybersecurity, third‑party, and business continuity risks. By strengthening risk identification, monitoring, and remediation across the organization, the role directly contributes to the firm’s mission of maintaining operational resilience, regulatory confidence, and customer trust. Partnering closely with regional risk teams and local stakeholders, the role helps ensure risks are managed within tolerance while fostering a strong, consistent risk culture. In return, the successful candidate will gain deep exposure to enterprise‑wide risk programs, regulatory expectations, and senior risk forums, while further developing their expertise and influence as a risk professional.

Position Responsibilities

Operational Risk Governance

• Update and administer operational risk management policies, processes, and systems to ensure compliance with the Enterprise/Operational Risk Management framework

• Focus on key risk domains Third-Party and Outsourcing Risks, Technology Risk, Information Security Risk, and Business Continuity

Resilience Risk Identification Reporting

• Collaborate with business units to identify, assess, and report operational risk exposures, ensuring risks are managed within defined tolerances

• Provide local support for Singapore risk committees; facilitate development of remedial plans when risk exposures exceed or approach tolerance levels

• Monitoring: work closely with Asia Risk Management and assist the AVP/Director in overseeing the operational risk management program to ensure ongoing effectiveness.

• Manage IT Security and Cybersecurity risk assessments, ensuring compliance with global security standards and regulatory requirements.

• Support Business Continuity Management (BCM) efforts in overseeing resilience planning, conducting periodic tests, and ensuring readiness for operational disruptions.

• Provide effective third‑party risk monitoring and assess third‑party relationships to identify, evaluate, and mitigate potential risks, including financial, operational, compliance, and reputational risks.

• Support key activities such as quarterly audit learnings, risk and control assessments, incident management/reporting, and scenario analysis.

Risk Culture Training

• Assist in developing and delivering communication and education initiatives to foster a strong risk‑aware culture across MLS.

• Ensure employees, officers, and agents understand and comply with operational risk policies through regular risk coordinator briefings and training sessions.

Qualifications

• Bachelor’s degree in Business (Risk Management), Finance, Business Administration, or related discipline

• Minimum 5 years of experience in operational risk management within financial services

• Strong knowledge of risk frameworks, regulatory requirements, and governance practices relating to information security and business continuity management

• Proven experience in managing risks associated with third‑party relationships is highly preferred

• Excellent analytical, communication, and stakeholder engagement skills

• Strategic and critical thinking with attention to detail

• Ability to influence and collaborate across functions

• Strong organizational and project management capabilities

• Proactive and adaptable in a dynamic environment

When you join our team

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Modalidades de Trabajo

Híbrido