Assistant Manager / Manager (Student Support & Programme Management), MBA Programmes Office

NATIONAL UNIVERSITY OF SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading academic institution in Singapore is seeking a dedicated professional to enhance the MBA programme experience. The role involves managing student exchange programmes, coordinating events, and responding to student queries to ensure high satisfaction. Ideal candidates will have a Bachelor's degree and 3-5 years of experience, coupled with strong analytical, communication, and multi-tasking abilities. An opportunity to impact future business leaders awaits in this dynamic environment.

Qualifications

• At least 3 to 5 years of relevant experience.
• Able to work independently and is task-oriented.
• Willingness to support inter-team activities.

Responsibilities

• Manage MBA student exchange programmes and coordinate with partner universities.
• Organise events and receptions for exchange students.
• Attend to emails and feedback from students to improve experience.

Skills

Strong analytical skills

Problem-solving skills

Interpersonal and communication skills

Proactive and service-minded

Meticulous and able to multi-task

Education

Bachelor’s Degree from a recognized University

Job description

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

Reporting to the Head of Academic & Student Support at the MBA Programmes Office, the incumbent will provide curriculum and service support to MBA students to deliver an excellent programme experience. The spectrum of responsibilities is outlined below.

Student Exchange

• Manage the MBA student exchange programmes
• Correspond with partner universities on exchange nominations
• Coordination and administration of student exchange matters
• Provide support to inbound exchange students on their various needs
• Organise briefings and orientation for students on exchange programmes
• Manage exchange students’ course needs, enrolment and credit transfers
• Ensure exchange students abide by requirements mandated by NUS
• Coordinate with various departments internally and externally to manage exchange needs
• Work with NUS MBA student leaders to buddy exchange students and encourage a vibrant interaction among the exchange students and the NUS MBA student community
• Manage participation (inbound and outbound) of special network partnership programmes, including in-person and virtual programmes
• Communicate and coordinate with partner universities on exchange matters
• Partnership management
• Update and communicate the latest factsheet to partner schools
• Maintain and complete survey for exchange data

Event and Programme Management

• Work with programme/academic director to organise and run short programmes to host exchange students from partner schools
• Organise receptions to welcome the students
• Organise networking reception to encourage interactions among the student community
• Organise farewell get together for exchange students at the end of the semester

Student Services

• Attend to emails and queries from students
• Manage exchange students’ module needs, enrolment and credit transfers
• Handle students’ requests and feedback
• Initiate ideas to continuously improve students’ programme experience
• Achieve a high satisfaction rate of students’ programme experience

Others

• Coordination and organising of student orientation and commencement
• Manage students’ fees and payment matters
• Involvement in process innovation and automation of the team
• Provide support for accreditations and reviews
• Provide support for school/programme events, which may include weekends and public holidays occasionally

Qualifications

• At least a Bachelor’s Degree from a recognized University
• 3 to 5 years of relevant experience
• Able to work independently, is pro-active, task-oriented, yet service-minded
• A fast learner with strong analytical and problem-solving skills
• Meticulous and able to multi-task
• A team-player, with willingness to support inter-team/office activities
• Able to build good rapport with students, as well as university and corporate partners
• Self-motivated and willingness to learn
• Strong interpersonal and communication skills

Appointment job grade will commensurate with the selected candidate\'s experience