Assistant Manager / Manager, Payroll & Benefits Services

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading human resources company based in Singapore is seeking an experienced Assistant Manager / Manager for Payroll & Benefits Services. You will lead a team of payroll specialists while ensuring compliance with regulations and client policies. Responsibilities include advising clients on payroll matters, managing projects, and constantly reviewing processes for efficiency. The ideal candidate should have a degree in a relevant field, extensive experience in payroll administration, and excellent analytical and negotiation skills.

Qualifications

• 5 years of payroll & benefits administration experience with at least 3 years in a leadership position.
• Good understanding of statutory regulations related to payroll.
• Strong team player who can establish positive relationships.

Responsibilities

• Lead a team of payroll specialists to deliver quality services.
• Engage with clients to understand their needs and propose solutions.
• Manage multiple projects ensuring timely service delivery.

Skills

Leadership skills

Payroll processes knowledge

Analytical skills

Negotiation skills

Customer service aptitude

Presentation skills

Education

Degree in Business Management / Human Resources / Finance

Tools

SAP

Excelity

TimeSoft

Power BI

Job description

Assistant Manager / Manager, Payroll & Benefits Services

Employment Type: Contract

Monthly Salary: Up to $6500

-2 years contract (renewable and convertible based on performance)
- Monday – Friday; 8:30am – 6pm
- AMK
- Up to $6500

Responsibilities

• To lead, coach & inspire a team of more than 20 payroll specialists to deliver quality end-to-end payroll & benefits services to clients from all sectors, ensuring compliance with statutory regulations & requirements and clients’ policies and procedures.
• To constantly review processes for better efficiency & effectiveness and explore business opportunities to support the company’s growth.

Accounts & Clients Management

• Advise clients on payroll matters, including regulatory requirements, payroll process controls, etc.
• Actively engage clients to seek feedback on team performance, understand their needs, propose solutions, and explore business expansion.
• Proactively highlight value-add services that create or enhance values for stakeholders or improve clients’ employees’ experience, to gain credential.
• Manage clients' verification and audit checks on the scope of work delivered and provide clarifications and inputs that minimize audit risk for clients and the company.
• Perform market sensing on business opportunities, develop a pricing strategy, and work with Business Development Team on bid proposals to secure more businesses.

Team & Performance Management

• Exercise project management skills by managing multiple projects in tight timelines to ensure timely & accurate service delivering by the various teams, meeting or exceeding the service level KPIs (Key Performance Indicators) stipulated in Service Agreements with clients.
• Establish processes & procedures to have oversight on all projects to ensure quality service delivery and good governance, complying with regulations (e.g., PDPA compliance, tax & CPF filing), statutory & clients' requirements.
• Engage and motivate the team to excel in service delivery through sharing & learn, analyze customers’ feedback for improvement, and review and streamline processes through innovations to enhance efficiency and add value to clients & stakeholders.
• Develop staff potential through coaching and planning for staff development needs.
• Manage contractual and financial matters for all projects to ensure fulfillment of contractual obligations and achievement of profitability for the projects.

Period

• 2 years contract (renewable and convertible based on performance)

Location

• AMK

Working Hours

• Monday – Friday; 8:30am – 6pm
• Up to $6500

Requirements

• Degree in Business Management / Human Resources / Finance.
• Possess current knowledge of payroll processes and related statutory regulations.
• 5 years of payroll & benefits administration experience, of which at least 3 years in a leadership position leading a team of >15 staff.
• Good negotiation, persuasive, and presentation skills (oral and written) with good customer service aptitude.
• A solution provider with a strong analytical mind. Passionate about quality and continuous improvement.
• Good payroll system knowledge (e.g., SAP, Excelity, TimeSoft) and IT skills (e.g., Advance Excel, Macros, RPA, Power BI).
• Strong team player who can establish positive relationships and work effectively and collaboratively with individuals across all levels.
• A good coach with strong enthusiasm for leading and upskilling the teams.
• Preferably with work experience from outsourced services or shared services environment

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd(EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg