Assistant Manager/Manager, Housekeeping (Coliving)

Coliwoo Property Management Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A reputable property management company in Singapore is seeking a Housekeeping Manager to oversee housekeeping services and ensure high standards of guest satisfaction. Responsibilities include planning and scheduling housekeepers, managing team performance, and addressing guest feedback. Ideal candidates will have experience in hospitality management, excellent communication skills, and a strong commitment to health and safety standards. This role is vital for maintaining a clean and safe environment for guests and team members.

Qualifications

• Experience in managing housekeeping services in a hospitality setting.
• Strong communication and leadership skills to manage a diverse team.
• Ability to handle guest feedback effectively.
• Knowledge of health and safety regulations in hospitality.

Responsibilities

• Oversee planning and scheduling of Housekeepers.
• Ensure timely execution of work orders.
• Investigate guest feedback regarding services.
• Perform routine inspections of check-out rooms.
• Manage and train Room Attendants.

Job description

• Oversee the planning and scheduling of the Housekeepers.

• Ensure work orders and requests are carried out promptly and efficiently.

• Investigate and follow up on feedback regarding housekeeping services.

• Handle guest feedback and resolving it to ensure guest satisfaction.

• Perform routine inspections of all check out rooms and spot checks of all occupied rooms.

• Take charge of assigned areas and ensure housekeeping services are in line with the established standards.

• Report and follow up on any maintenance defects or other issues.

• Schedule and supervise deep cleaning and any other projects.

• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required.

• Review department training manuals/plans and specific operating procedures to ensure maximum standards and efficiencies are achieved and maintained.

• Ensure training plans in place match the needs of Team Members with a wide range of skills languages and cultures and that the housekeeping team is well trained and knowledgeable in all aspects of standards/service delivery to ensure guests expectations are in turn having a positive impact on guest feedback.

• Monitor housekeeping procedures that provide for the health and safety of team members and Guests, such as lost & found, key control, safety and environmental procedures.

• Work effectively with team members to address cultural and or work environment issues so as to positively affect team member and guest experience.

• Be aware of duty of care to occupational health and safety legislation, policies and procedures and initiate action to correct potential hazardous situation.

• Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines.

• Ensure a clean, safe and pleasing environment for all Guest and Team Members.

• Establish and maintain standard operating procedures (SOP) for housekeeping and develop new procedures to increase efficiency.

• To manage inventories related to housekeeping and room amenities.

• Perform any other ad-hoc assignments as assigned from time to time.