Assistant Manager / Manager, Claims

HL ASSURANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Singapore is seeking an experienced Assistant Manager or Manager, Claims. In this full-time role, you will manage the claims processing for our insurance clients, ensuring accurate handling and compliance. The ideal candidate has a diploma or degree, at least 5 years of relevant experience, and strong analytical and communication abilities. We offer competitive salary, healthcare benefits, and opportunities for professional development.

Benefits

Competitive salary and performance-based bonuses

Comprehensive healthcare and insurance benefits

Opportunities for professional development

Qualifications

• At least 5 years of hands-on experience in commercial claims and insurance processes.
• Proficient in financial assessments of claims and data interpretation.
• Demonstrates strong time and workload management.

Responsibilities

• Manage commercial claims ensuring accurate and timely processing.
• Review individual claims regularly to maintain timely reserves.
• Identify claims trends and communicate their potential impact.

Skills

Analytical thinking

Problem-solving abilities

Communication skills

Interpersonal skills

Education

Diploma or Degree in a relevant field

Certified in General Insurance (BCP, PGI & ComGI)

Tools

MS Office applications

Job description

We are seeking an experienced Assistant Manager or Manager, Claims to join our dynamic team at HL Assurance Pte Ltd. In this full‑time role, you will be responsible for managing claims processing and handling for our insurance and superannuation clients. Your expertise will be crucial in ensuring efficient and accurate claims management services.

Job Responsibilities

• Manage commercial claims, including but not limited to Fire, Engineering, Public Liability, WICA, Bonds, ensuring accurate and timely processing within stipulated turnaround times.
• Access policy liability, compute and determine claims amount payable based on policy cover and management guidelines.
• Ensure claims handling conforms to standardized processes and utilizes shared service functions appropriately.
• Review individual claims regularly to maintain timely reserves and records in line with HLAS claims controls and standards.
• Conduct file reviews or audits as needed and assist in resolving identified issues.
• Study claims history and escalate abnormalities or repeated complaints to superiors.
• Identify claims trends and developments and communicate their potential impact on the insurance portfolio.
• Provide input to underwriters regarding potential or existing insureds' claims experience.
• Ensure compliance with regulations and HLAS claims control standards and protocols.
• Review existing work processes to streamline and improve operational efficiency.
• Develop strong relationships with intermediaries, insureds, and government bodies.
• Contribute to roundtable discussions for new product development and suggest improvements to claims handling procedures for enhanced customer experience.
• Support relevant tasks, projects, or initiatives to broaden skills and organizational understanding.

Job Requirements

• Minimum Diploma or Degree and certified in General Insurance (BCP, PGI & ComGI).
• At least 5 years of hands‑on experience in commercial claims and insurance processes.
• Proficient in MS Office applications.
• Strong analytical thinking and problem‑solving abilities. Proficient in financial assessments of claims, data interpretation and decision‑making. Meticulous with high attention to detail.
• Customer‑oriented with excellent communication, presentation and interpersonal skills. Skilled in client and intermediary management. Flexible and able to influence others effectively.
• Demonstrates strong time and workload management. Self‑starter with planning and achievement orientation. Focused on productivity and continuous improvement.
• Able to work independently and collaboratively within a team environment.

What we offer

• Competitive salary and performance‑based bonuses
• Comprehensive healthcare and insurance benefits
• Opportunities for professional development and career advancement
• Collaborative and supportive team environment

About us

HL Assurance Pte Ltd is a leading insurance provider in Singapore, offering a wide range of insurance and superannuation products and services to individuals and businesses. With a strong focus on innovation and customer‑centricity, we are committed to delivering exceptional experiences and solutions to our clients. Join our team and be a part of our continued growth and success.

Apply now to begin your journey with HL Assurance Pte Ltd.