Assistant Manager, Data Management Centre (SSC)

CERTIS GROUP - GHR; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading HR service provider in Singapore is seeking an Assistant Manager for the Data Management Centre. This role entails overseeing HR data processing, ensuring compliance with audit requirements, and leading a team to improve service quality. The ideal candidate holds a degree in business or Information Systems and possesses experience with SAP. Strong communication skills and a knowledge of HR practices are essential. This position offers an opportunity to enhance operational efficiency and maintain data integrity.

Qualifications

• Bachelor’s degree in business, Information Systems, or related discipline — or a Diploma with relevant experience.
• Hands-on experience with SAP or equivalent HR Information System is an advantage.
• Good oral and written communication skills, to interact with stakeholders.
• Thorough understanding of HR practices, policies, and procedures.
• Detail-oriented and discreet with sensitive data.

Responsibilities

• Motivate and guide a team to meet Service Level Agreements (SLAs).
• Ensure accurate, timely data input in SAP, aligned with compliance requirements.
• Work closely with Payroll and internal teams to support pay runs.
• Identify gaps and implement process enhancements.
• Handle employee data requests and prepare reports.

Skills

Good oral and written communication skills

Detail-oriented

Ability to work independently

Ability to work in a team

Education

Bachelor’s degree in business, Information Systems, or related discipline

Tools

SAP or equivalent HR Information System

Job description

Job Purpose

The Assistant Manager, Data Management Centre (SSC) supports HR Shared Services by overseeing accurate data processing, maintaining compliance with audit and policy requirements, and ensuring timely delivery of employee-related transactions. The role leads a team in managing SAP data integrity, partners with internal stakeholders, and drives workflow improvements to enhance service quality and operational efficiency.

What You’ll Do

• Lead & Oversee Daily Operations: Motivate and guide a team of officers to meet Service Level Agreements (SLAs) with Business Partners and deliver reliable HR data services.
• Manage HR Data & System Transactions: Ensure accurate, timely input of employee and company data in SAP, aligned with audit, compliance, and confidentiality requirements.
• Collaborate with Key Stakeholders: Work closely with Payroll, Business Units, GHR, and IS teams to support pay runs, address queries, and implement policy or system changes.
• Drive Process Improvements: Identify gaps, conduct root‑cause analysis, streamline procedures, implement enhancements, and update SOPs and training materials.
• Support Governance & Reporting: Handle employee data requests, prepare reports, respond to audit queries, and ensure data integrity for internal and external stakeholders.

What You’ll Bring

• Education & Experience: Bachelor’s degree in business, Information Systems, or a related discipline — or a Diploma with 1–2 years of relevant experience, preferably in a Shared Services environment.
• Systems Knowledge: Hands‑on experience with SAP or an equivalent HR Information System is an advantage.
• Communication Skills: Good oral and written communication skills, with the ability to interact professionally with stakeholders.
• HR Domain Knowledge: A thorough understanding of HR practices, policies, and procedures.
• Professional Attributes: Detail‑oriented, discreet with sensitive data, and able to work both independently and in a team‑based setting.