Assistant Manager, Customer Service (Operations)

Ultra Clean Asia Pacific Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading semiconductor services company in Singapore is seeking an Assistant Manager for Customer Service. The role involves ensuring seamless operations by coordinating workflows, managing logistics, and supporting procurement activities. Responsibilities include maintaining records, driving efficiency through process implementation, and providing customer service support. The ideal candidate should have at least 6 years of operational experience, familiarity with SAP, and excellent communication skills in English and Chinese.

Qualifications

• Minimum 6 years’ experience in operations support or management.
• Experience in customer support is advantageous.
• At least 2 years working in an industrial international company.

Responsibilities

• Ensure seamless business operations by coordinating workflows.
• Manage logistics, inventory, and supply orders.
• Provide backup customer service support.

Skills

Organizational skills

Time management

Communication skills

Problem-solving

Multi-tasking

Skills in SAP

Proficiency in Chinese

Advanced English skills

Education

BA in Logistics/Operations/Admin or related field

Tools

SAP

Oracle

MS Office

Job description

Join UCT

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smartcar, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT – as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

Assistant Manager, Customer Service

UCT is looking for a talented Assistant Manager, Customer Service to join us in Singapore!

The Assistant Manager, Customer Service (Operations) ensures seamless business operations by coordinating workflows, managing logistics, and supporting procurement and warehouse activities. This role drives efficiency through process implementation, performance monitoring, and cross-department collaboration. Responsibilities include maintaining records, preparing reports, and providing backup customer service support. By optimizing resources and resolving operational challenges, the position contributes to service excellence and organizational growth.

Essential Duties and Responsibilities

• Administrative Support: maintaining records, filing documents.
• Liaising between departments to ensure smooth workflow.
• Logistics: inventory management, supply orders, and shipment tracking.
• Warehouse coordination.
• Direct Procurement.
• Preparing data, reports, handling correspondence, and updating databases.
• Process Support: Helping implement operational policies and procedures Forecast demands.
• Follow up inbound/outbound shipments.
• Supporting QA process logistically and with Customer, using SAP.
• Help in monitoring performance metrics and implementing improvements.
• Cross Department Collaboration: coordinating with finance, HR, IT, and supply chain teams.
• Problem‑Solving: Identifying inefficiencies and developing solutions.
• Perform/back Up some Customer service tasks.

Operational Support

• Prior experience assisting in daily business operations, including scheduling, reporting, and workflow coordination.
• Process Management: Exposure to implementing or supporting operational policies, procedures, and compliance standards.
• Team Coordination: Experience liaising between departments, ensuring smooth communication and task execution.
• Logistics & Supply Chain: Hands‑on involvement in inventory management, shipment tracking, or vendor coordination.
• Systems & Tools: Familiarity with ERP platforms (e.g., SAP, Oracle) and proficiency in MS Office (Excel, Word, PowerPoint).
• Customer & Stakeholder Interaction: Experience handling client queries, preparing documentation, and supporting service delivery.
• Problem‑Solving: Demonstrated ability to resolve day‑to‑day operational issues in fast‑paced environments.
• Data & Reporting: Experience preparing operational reports, analyzing KPIs, and supporting management decision‑making.

Knowledge, Skills and Abilities

• Organized and focused with strong attention to detail.
• Excellent time management and ability to prioritize effectively.
• Self‑disciplined and proactive in task execution.
• Responsible and highly accountable, ensuring reliability in all duties.
• Experienced in Operation and commercial tasks using SAP systems.
• Strong interpersonal communication skills, fostering collaboration across teams.
• Proven multi‑tasking ability in fast‑paced environments.
• Resilient under pressure, capable of supporting dynamic market operations.
• Proficiency in Chinese (spoken and written).
• Advanced English communication skills, both verbal and written.
• High proficiency and at least two years of SAP hands‑on of various Operational modules and tasks.

Educational / Certification Requirement

• BA in Logistics/operation/ admin or related experience.

Experience Requirement

• Minimum 6 years’ experience as a hands‑on operation support /managing.
• Experience in Customer Support role (advantage).
• At least 2 years working in an industrial international b-b company – preferably high‑volume high mix parts.
• At least 2-3 Years experience with using SAP for Various Operations tasks/modules.
• Experience Using SAP for Various Commercial tasks/modules.
• Prior experience assisting in daily business operations, including scheduling, reporting, and workflow coordination.
• Exposure to implementing or supporting operational policies, procedures, and compliance standards.
• Team Coordination: Experience liaising between departments, ensuring smooth communication and task execution.
• Logistics & Supply Chain: Hands‑on involvement in inventory management, shipment tracking, or vendor coordination.
• Familiarity with ERP platforms (e.g., SAP, Oracle) and proficiency in MS Office (Excel, Word, PowerPoint).
• Customer & Stakeholder Interaction: Experience handling client queries, preparing documentation, and supporting service delivery.
• Demonstrated ability to resolve day‑to‑day operational issues in fast‑paced environments.
• Data & Reporting: Experience preparing operational reports, analyzing KPIs, and supporting management decision‑making.