Assistant Manager, Customer Insights & Service Improvement

National Environment Agency; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public organization in Singapore seeks a professional skilled in data analysis and insights to enhance customer service and satisfaction. The successful candidate will review transaction data, analyze customer feedback, and prepare actionable recommendations. Candidates with a background in quantitative sciences and experience in data analysis tools such as Excel and Tableau are encouraged to apply. This role offers a dynamic environment focused on continuous improvement of public services.

Qualifications

• Minimum 2 years' relevant working experience in data analysis.
• Proficiency in Microsoft Excel for statistical analysis.
• Ability to translate data into actionable insights.

Responsibilities

• Analyze customer feedback and data to improve service.
• Identify trends from operational metrics for planning.
• Prepare reports and dashboards for stakeholders.

Skills

Data analysis

Statistical analysis

Communication skills

Stakeholder engagement

Problem-solving skills

Education

Professional qualifications in quantitative sciences

Tools

Microsoft Excel

Qlik Sense

Tableau

Python

Job description

A leading public organization in Singapore seeks a professional skilled in data analysis and insights to enhance customer service and satisfaction. The successful candidate will review transaction data, analyze customer feedback, and prepare actionable recommendations. Candidates with a background in quantitative sciences and experience in data analysis tools such as Excel and Tableau are encouraged to apply. This role offers a dynamic environment focused on continuous improvement of public services.