Assistant Manager (Communications and Engagement)

Ministry of Digital Development and Information; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A government ministry in Singapore is seeking a skilled individual for a communications and engagement role. Responsibilities include managing public enquiries and feedback, strategising engagement initiatives, and collaborating with stakeholders. Candidates should have a degree in social sciences or related field, alongside 2 to 3 years of relevant experience. Strong writing and communication skills are essential. This role offers an opportunity to contribute to Singapore's digital future.

Qualifications

• 2 to 3 years of relevant work experience in public feedback management or stakeholder engagement.
• Familiarity with service innovation projects, including exploring digital tools and AI-assisted solutions.
• Ability to explain policies and technical topics clearly.

Responsibilities

• Manage public enquiries, feedback, and complaints.
• Collaborate with departments and agencies to address public queries.
• Enhance feedback management system and improve processes.
• Develop and implement stakeholder engagement initiatives.

Skills

Excellent writing skills

Communication skills

Stakeholder engagement

Public feedback management

Relevant field knowledge

Education

Degree in social sciences, mass communications, marketing, public relations, or related field

Job description

What the role is:

You will be part of MDDI’s Communications and Engagement Division that strategises, develops, and drives engagement, communications, and outreach for key areas of the Ministry’s work to engage hearts and minds and build a thriving digital future for all. Reporting to a team lead, you will manage public enquiries, feedback and complaints management.

What you will be working on:

You will also support the Division to strategise, plan, and implement engagement initiatives to further MDDI’s objectives. Key responsibilities include:

• Collaborate with relevant departments, public service agencies and external vendors to respond and address public queries, complaints and feedback received through various channels in a timely, accurate, and empathetic manner.
• Enhance MDDI’s feedback management system, which includes addressing system issues and improving processes, to ensure quality service standards are upheld.
• Support the Division to develop and implement stakeholder engagement initiatives, involving businesses, sector leaders, and the community to gather feedback on MDDI’s work and build support for the Ministry's priorities.
• Any other duties assigned, such as staffing MDDI’s Political Officer Holders (POHs) for events.

What we are looking for:

• A degree in social sciences, mass communications, marketing, public relations, or related field.
• At least 2 to 3 years of relevant work experience in public feedback management, and/or stakeholder engagement. Familiarity with service innovation projects, including exploring digital tools and AI-assisted solutions will be an advantage.
• Excellent writing and communication skills, with the ability to explain policies and technical topics clearly to diverse audiences.
• Enjoy interacting with stakeholders to understand their perspectives and experiences.
• Self-starter with a collaborative mindset and ability to work effectively in cross-functional teams.

We regret to inform that only shortlisted candidates would be notified. For more information on careers in MDDI, please access the link https://www.mddi.gov.sg/join-us/careers/life-at-mddi/. For more information on our job vacancies, please access Careers@Gov https://www.careers.gov.sg/ and search for “MDDI” in the Search bar.

About Ministry of Digital Development and Information

The Ministry of Digital Development and Information (MDDI) drives Singapore’s digital development in four key domains — the economy, government, security, and society. MDDI oversees the development of the infocomm technology, cybersecurity, and media sectors; the Government’s digitalisation initiatives; and the national library, national archives, and public libraries. The Ministry is also responsible for effective public communications, and the Government’s information and public communication policies.