Assistant Manager, Clinic Operations

PeopleSolve; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare recruitment firm is seeking an experienced individual responsible for managing daily operations at service points, ensuring a patient-friendly environment, and achieving clinical goals. Candidates should have a Bachelor's degree in Business Management or STEM and a minimum of 2 years of relevant experience, particularly in customer service. This role requires excellent analytical, communication, and people management skills, as well as knowledge of hospital operations. Opportunities to develop business strategies and project management are integral to the position.

Qualifications

• Minimum of 2 years of relevant experience in large organizations.
• Practical knowledge of hospital operations and healthcare financial schemes.

Responsibilities

• Manage daily operations of service points and customer services.
• Develop business plans to reach clinical goals.
• Perform data analysis and manage process improvements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Interpersonal skills

People management skills

Education

Bachelor's degree in Business Management or STEM

Job description

Overview

About The Role

• Responsible for daily operations of service points assigned, including front counter services, administrative/operational matters and partnering Nursing Officer / Pharmacists to solve system and process problems.
• Ensure facilities are patient friendly, safe and clean.
• Work with other department managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.

• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

Qualifications

• Bachelor's degree in Business Management and STEM.
• Minimum of 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Excellent analytical, communication, and problem solving skills.
• Possess practical knowledge of hospital operations and healthcare financial schemes.
• Excellent coordination, interpersonal, and people management skills.

Location & Organization

Working Location

Who We Are

PeopleSolve is an international search firm recruiting experienced and qualified nurses and healthcare professionals from around the world. Our program is specifically designed to help Singapore & internationally educated nurses and healthcare professionals succeed permanently in our strategic partners healthcare organizations in Singapore and beyond.

Since our beginning in 2021, we have helped 6,000 + nurses and healthcare professionals, both full time and part time, to secure placements in key healthcare locations including hospitals, clinics, community care centers, testing and vaccination centers.

At PeopleSolve, we specialize in recruitment and outsourcing solutions for the healthcare industry.