Assistant Front Office Manager (Night Manager)

THE FULLERTON HOTEL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Front Office Supervisor to ensure the smooth operation of daily activities. The ideal candidate will supervise staff, ensure excellent guest interactions, and maintain cleanliness in the lobby and public areas. Relevant communication skills, attention to detail, and the ability to work under pressure are essential. Shift work, including overnight shifts, is required. This is an opportunity to be part of a prestigious hotel environment, delivering outstanding service to guests.

Qualifications

• Must have competent oral and written communication skills in English.
• Effectively multilingual would be an added advantage.
• Must be able to work well under stressful situations.

Responsibilities

• Supervise and ensure smooth operation of the Front Office.
• Be proactive and respond to problems quickly.
• Check VIP arrival rooms and amenities before guest arrival.
• Welcome and bid farewell to all VIP guests.
• Maintain cleanliness in lobby and public areas.
• Compose incident reports and coordinate feedback.
• Respond to emergency calls and coordinate with departments.

Skills

Cordial and warm personality

Guest centric orientation

Multilingual communication

Attention to detail

Planning and organizational ability

Stress management

Job description

Job Descriptions

• Supervise, coach and ensure smooth daily operation of the Front Office operation
• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Well informed of hotel facilities and activities and be able to answer all inquiries
• Develop and maintain close business contact with house guests and to provide personalised service whenever possible
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
• Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

• Cordial and warm, enjoy interacting and engaging with guests.
• Guest centric oriented
• Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
• Attention to details
• Planning and organizational ability
• Must be able to work well under stressful situations and handle challenges in a professional manner
• Willing to work on shift rotation including overnight shifts