Assistant Director, Product Strategist (SIR)

Ministry of Social and Family Development, Singapore (MSF); Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A government agency in Singapore is seeking a CaseCentral Product Strategist to drive product vision and strategy. You will develop product initiatives, partner with cross-functional teams, and manage stakeholders to ensure business value and outcomes in the social service sector. Ideal candidates will have over 5 years of product management experience and strong communication skills.

Qualifications

• Minimum 5 years of experience in product management, product strategy, digital transformation, or related field.
• Proven experience in driving strategic initiatives for large-scale products.
• Certifications in product management are advantageous.
• Excellent communication and interpersonal skills.
• Experience with Salesforce solutions is a plus.

Responsibilities

• Develop and maintain product strategy initiatives aligned with MSF’s goals.
• Partner with cross-functional teams to translate initiatives into outcomes.
• Present strategic recommendations to senior stakeholders.
• Monitor emerging technologies for competitive advantage.
• Collaborate with divisions for seamless product development.

Skills

Product management experience

Strategic initiative driving

Communication skills

Problem-solving skills

Salesforce solutions knowledge

Job description

Overview

About the role:

As a CaseCentral Product Strategist, you will be part of a team to drive product vision and strategy, ensuring our solutions meet user needs whilst delivering business value and outcomes. This role requires the candidate to bridge business objectives, user needs, and technological capabilities to shape the product’s direction and growth.

Users of the product come from different domains within the social service sector across MSF and our service partners (SSAs - social service agencies), in delivering services to clients and their families.

Responsibilities

• Strategy Initiatives: Develop and maintain product strategy initiatives aligned with MSF’s strategic outcomes, and continuously refine product’s objectives and key results (OKRs).
• Drive Product Outcomes: Partner cross-functional teams and product squads to translate strategic initiatives into product outcomes.
• Stakeholder Management: Have a good grasp of the change impact within the various domains and cater differentiated strategies for different domains and stakeholders where applicable. Present strategic recommendations to senior stakeholders, supported by data-driven insights.
• Product Innovation: Monitor developments and emerging technologies to maintain product’s competitive advantage and enhance user-centricity.
• Resource Management and Control: Collaborate with corporate divisions to ensure seamless resourcing for product development in a continuous improvement model.
• Facilitation of Strategic Events or Platforms: Plan and drive strategic retreats, discussions, focus groups and visioning exercises to inform renewal and refinement of product strategies.

Qualifications

• Experience: Minimum of 5 years of experience in product management, product strategy, digital transformation, or a related field, with a proven track record of driving strategic initiatives, particularly in the context of large-scale products with diverse user groups.
• Experience: Experience defining and tracking metrics that measure the success of products
• Professional Certification: Certifications in product management would be advantageous
• Skills: Proven experience in product management or strategy preferably within the social service sector or similar domains.
• Skills: Good understanding of product management concepts and best practices.
• Skills: Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Skills: Proficient in developing and implementing strategies around resource prioritization, aligning implementation and change management plans.
• Skills: Strong problem-solving skills, comfortable with system-thinking and the ability to address complex challenges.
• Skills: Ability to work independently and able to manage a rapidly changing policy and operating context.
• Experience: Experience with Salesforce solutions and familiarity with the specific challenges associated with their adoption would be advantageous.