Assistant Director (Common Infrastructure)

Public Service Division; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government agency in Singapore is seeking an experienced IT Operations Manager to oversee and ensure the performance and resiliency of technical services. The role involves collaborating with various stakeholders to troubleshoot issues, managing technology upgrades, and maintaining IT infrastructure performance. Ideal candidates should have at least 8 years of relevant experience in engineering roles, a strong technical background, and excellent leadership and communication skills.

Qualifications

• Minimum 8 years of relevant experience in technical or engineering roles.
• Possession of related professional qualifications is advantageous.
• Ability to engage with leadership, engineers, and ground users.

Responsibilities

• Oversee and ensure readiness of Operations Support Information Technology.
• Collaborate with cybersecurity agencies to troubleshoot technical issues.
• Manage technology refreshes, upgrades, and updates.

Skills

Technical background in IT infrastructure

Strong communication skills

Leadership abilities

Organizational acumen

Education

Education in STEM or related field

Job description

What the role is

You plan, oversee and ensure readiness, performance and resiliency of Operations Support Information Technology (OSIT) common infrastructure to deliver high-quality technical services and maintain operational excellence.

What you will be working on

• Collaborate with cybersecurity agencies and stakeholders to respond to and troubleshoot common infrastructure backend technical issues to ensure high user satisfaction
• Work with internal and external entities including Defence Science and Technology Agency (DSTA) Operations and Support (O&S) Teams to provide effective engineering support
• Manage technology refresh, upgrades and updates whilst ensuring policy compliance and proper governance
• Monitor and maintain IT common infrastructure performance to meet user requirements and operational standards

Challenges

• Maintaining comprehensive knowledge of various technological stacks to ensure managed infrastructure meets evolving user requirements
• Driving collaboration across diverse internal and external stakeholders to ensure IT common infrastructure effectively supports operational networks

What we are looking for

• Education in Science, Technology, Engineering and Mathematics (STEM) or a related field
• At least 8 years of relevant experience in technical or engineering roles, with possession of related professional qualifications being advantageous
• Strong technical background in IT infrastructure and services
• Excellent leadership and planning abilities
• Strong communication skills with the ability to engage with leadership, engineers and ground users
• Organisational acumen with ability to multi-task effectively in fast-paced environments

Only shortlisted candidates will be notified.