Assistant Banquet Operations Manager (Conrad Singapore Orchard)

Hilton Worldwide, Inc.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading global hospitality company in Singapore is seeking an experienced Assistant Banquet Operations Manager. This role involves managing banquet operations, ensuring high service standards, and leading a team dedicated to providing exceptional guest experiences. Ideal candidates should have 2-4 years in a managerial position, strong leadership skills, and a commitment to customer satisfaction. The position requires good English communication skills and a collaborative approach to teamwork, ensuring all guests receive top-notch service in a dynamic environment.

Benefits

Career development opportunities

Employee discounts on hotel stays

Dynamic work environment

Qualifications

• Experience in managing banquet operations of a hotel.
• Good English skills, both written and verbal.
• Ability to work under pressure and deal with stressful situations.

Responsibilities

• Maintain high customer service focus.
• Promote Hilton services and facilities to guests.
• Assist with communication between departments.

Skills

Customer service focus

Flexibility

Leadership

Training skills

Strong interpersonal skills

Education

2-4 years in a managerial position in a 4/5-star hotel

Tools

Computer systems

Job description

Assistant Banquet Operations Manager (Conrad Singapore Orchard)

Job Number: HOT0C746

Work Locations

Conrad Singapore Orchard, 1 Cuscaden Rd, Singapore 249715

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?

As the Assistant Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.).
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understanding dependencies across departments.
• Planning ahead and ensuring adequate resources are available.
• Managing departmental operations and ensuring smooth functioning during service periods.
• Coordinating with Engineering and Housekeeping departments to ensure cleaning is followed-up with and procedures are maintained.
• Ensuring shift reviews, handovers and briefings are carried out.
• Maintaining in-depth technical knowledge and skills required for the job.
• Establishing good communication with the Kitchen team.
• Communicating goals and ensuring team cooperation.
• Keeping the team updated on departmental, hotel and company activities through regular communication meetings and memos.
• Being aware of potential highs and lows in the business.
• Identifying, communicating and acting on potential sales leads.
• Creating an environment where “everyone sells”.
• Assisting with forecasting potential revenues and costs.
• Following company’s control procedures.
• Communicating relevant financial information to the team.
• Assisting the Manager in maintaining leave plans for the department.
• Understanding the quantity and quality of people needed to operate the department.
• Assisting with recruitment decisions and onboarding new recruits.
• Ensuring training plans, assessments and appraisals are carried out.
• Ensuring safe and healthy working practices are implemented at all times.
• Carrying out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintaining high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labor controls, beverage menu writing, maintenance, merchandising, computer and accounting.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!