Assistant Banquet Manager

Changi Cove Hotel; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent hotel in Singapore is seeking an experienced F&B Supervisor to oversee day-to-day operations for banquets and events. The role involves managing setups, ensuring the smooth execution of services, and handling guest interactions to maintain high satisfaction levels. Ideal candidates should have relevant experience in the hotel industry, particularly offsite catering, and the ability to troubleshoot AV systems. Flexibility to work shifts and a commitment to excellent customer service are essential.

Qualifications

• Relevant experience in Hotel Industry with offsite catering experience.
• Experience in operating and troubleshooting AV systems for banquets and events.
• Able to work independently.

Responsibilities

• Assist in managing meetings and events operations.
• Oversee setting up banquet and meeting spaces.
• Ensure satisfactory experience for guests.

Skills

Team player

Ability to multitask

AV systems knowledge

Job description

Reporting to the F&B Head of Department, or whoever he might delegate to, be part of the supervisory team responsible for the day-to-day activities in hotel banquets, meetings, events, F&B and offsite catering to ensure smooth operations and customer satisfaction in alignment with established SOPs and values of the Hotel. Duties include:

Responsibilities

• Assist the F&B HOD & Banquet Manager in managing internal and external areas of the sub-units: Meetings & Events Operations, Restaurant & Banquet Services, Offsite Catering.
• Oversee the setting up and running of banquet and meeting spaces for FITs and Group guests at hotel & offsite.
• Responsible for the timely and accurate setup of banquet and meeting spaces according to BEO.
• Conduct pre-event Morning Checks and Meet-and-Greet with Organizers.
• Provide AV support during meeting and events.
• Ensure handover between shifts are properly done.
• Coordinate with other departments to ensure smooth execution in banquet, meeting, events, weddings & offsite catering.
• Ensure the team provides satisfactory experience to banquet, meeting, event, weddings & offsite catering guests.
• To assist in ensuring the team provides satisfactory experience when dining at The White Olive or any other F&B service venue at Changi Cove for both corporate and leisure guests.
• Handle and ensure that the needs of meetings, events, weddings and offsite catering are attended to in a timely and professional manner.
• Handle VIP guests at Events, Meetings & Weddings or other F&B service venues at hotel and offsite.
• Handle guests’ complaints and queries and ensure that issues are attended promptly and professionally.
• Ensure all events and banquet equipment and inventory are sufficient and in good order.
• Ensure events and banquet equipment maintenance are checked periodically.
• Responsible for the ordering of items related to Events, Meetings and Banquet to ensure smooth operations.
• Monitor and maintain vehicle standards, food quality, service standards, and smooth running of the offsite catering.
• Understand and comply with mandatory hygiene standards and requirements.
• Plan & manage manpower schedule and attend to any operational manpower situation.
• Review and evaluate assigned team members’ performance along with the Banquet Manager.
• Conduct training for other F&B Executives and Crew to ensure that a high level of customer service is consistently maintained and exceeds guests’ expectations.
• Assist the F&B HOD & Banquet Manager to review, improve and execute SOPs and service standards.

Requirements

• Relevant experience in Hotel Industry with offsite catering experience.
• Experience in operating and troubleshooting AV systems for banquet and events is an advantage.
• Team player and able to work independently.
• Able to multitask and thrive in a fast-paced environment.
• Willing to work shifts, weekends and public holidays.