Assistant Banquet Manager

Paradox Clarke Quay; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An urban resort in Singapore is seeking an experienced Assistant Banquet Manager to assist in banquet operations. The role involves managing staff, ensuring high quality guest services, and executing events to client satisfaction. If you have a knack for leadership and a passion for hospitality, this role will provide a dynamic and rewarding environment.

Qualifications

• Strong communication skills and the ability to promote teamwork.
• Experience in managing banquet or event operations.
• Ability to handle guest requests and service recovery.

Responsibilities

• Conduct roll call of the function to the team before it begins.
• Manage day-to-day activities of the Banquet staff.
• Ensure all staff are trained and equipped for their roles.
• Provide direction and support to the team daily.
• Ensure guest satisfaction by responding to requests promptly.

Skills

Team management

Guest service

Event execution

Job description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid‑back style without any fuss.

Role Description

This is a full‑time on‑site role for Assistant Banquet Manager to assist in banquet / event operations to ensure the achievement of established food and beverage quality; guest service quality standards; departmental revenue and profit goals.

What you’ll be doing

• Conduct roll call of the function to the team before the function begins, highlighting special pointers where necessary.
• Assist in managing the day‑to‑day activities of the Banquet staff. Schedule employees, including part‑timers to ensure proper coverage for all banquet events and activities. Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Train, manage and motivate the Banquet department to provide a high standard of service for customers.
• Provide direction and support to the team daily.
• Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction.
• Make regular client contact for banquet/events through Daily Meetings Debrief and ensure all hotel operational details are executed correctly.
• Post event, obtain client feedback, review guest check with client after function and obtain signature.
• Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client. Feedback it to the superior.
• Ensure that rooms are set‑up and service delivery is carried out according to guest expectations and banquet event order.
• Inspect scheduled function areas/rooms, table set‑ups, bar set‑ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout.
• Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements.
• Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business.
• To perform any other duties that may be assigned by the Management.

Apply now for this exciting Assistant Banquet Manager opportunity at Paradox Singapore!