ASEAN Cluster Lead

CBRE; Singapore; Hybrid; SGD 128,000 - 168,000; Full time

Job summary

A pioneering facility management firm in Singapore seeks a professional to lead FM services across 6 ASEAN countries. This role requires over 10 years of experience in facility management and managing multi-country teams. The leader will be responsible for ensuring high service delivery standards, financial management, and stakeholder engagement. The position is based in Singapore with an expected travel of 30%. Hybrid work arrangement is offered.

Qualifications

• 10+ years of experience in facility management, leading multi-country teams.
• Proficient in financial reporting and managing profitability initiatives.
• Strong leadership skills to grow and manage teams effectively.

Responsibilities

• Lead FM services across 6 ASEAN countries as a single point of contact.
• Manage account obligations to ensure successful service delivery.
• Supervise teams, set work schedules, and ensure high performance.

Skills

Leadership

Financial Acumen

Relationship Management

Project Management

Stakeholder Engagement

Education

FM certification

Service Provider industry qualifications

Tools

Microsoft Office Suite

Job description

About the Role

Lead 6 ASEAN Countries Facility Management (FM) Services across APAC Region serving as Cluster Client single point of contact.

Role reports to Regional Alliance Director (RAD) and forms part of APAC Alliance Leadership Team.

Role dimensions include leading a team of around 100 staff + subcontractors spread across approximately 110 sites, 1.4 M Sqft with an annual spend over USD 12 M.

Responsible for seamless consistent FM Service Delivery (including Capital Investment Projects (CIP)), meeting Commercial targets, attracting/retaining Talent by collaborating with Account Support functions (i.e., Business Process Management (BPM), CIP, Engineering/Critical Environment, Energy & Sustainability, Finance, Health & Safety, People, Procurement, Risk/Compliance), Country Platform/Leadership.

What You’ll Do

• Single Point of Contact for all Cluster FM/Projects related to Service Delivery including relationship management with Client counterpart meeting CBRE Account Regional & Global leadership expectations.
• Client Work with Client counterpart to foster ONE Team approach by delivering agreed Contractual Service delivery to promise through planning/anticipating issues.
• Stakeholder Engage Client counterparts to map End User key personnel, understand End User key personnel requirements, develop cadence for interaction.
• Cluster Leadership Team: Work with Account People Lead to make ‘Account of choice’ by ensuring Account Country Manager (ACM), ACM – 1.
  • Position descriptions are current.
  • Development/succession plans are in place.
  • Role hiring process follows structured approach.
  • Onboarding program is in place and adhered.
  • Coaching/mentoring through regular connects occurs.
  • Communication: Create an environment with Client and within Account Team for open/honest/timely communication to ensure Account Service Delivery team psychological safety.
  • Contractual Obligations.
  • Deliver to Scope of Work.
  • Meet Glide Path Savings targets.
  • On time payment collection.
  • Meet/exceed Key Performance Indicators.
  • Change Request adherence.
• Coordinate and supervise countries’ teams. Review & establish work schedules & tasks if required and cross-train staff. Set and track staff priority deliveries for the client as need arises in daily FM operations.
• Set up mechanism to monitor & govern the SLA’s delivery for the region & KPIs parameters to be followed. Conduct necessary training & education sessions for teams to be aware of these requirements.
• Review the client's strategic plans for appropriate staffing levels to meet expectations & ensure the approved HC count strength for the region is maintained, hence one of the key responsibilities for this role is people retention, succession planning & growth opportunities for well-deserved people.
• Interface Management
  • Collaborate with Cluster Leads/Account Support Functions to create a Responsibility assignment matrix (i.e. RACI) for each Account Support Function.
  • Ensure Cluster team works within defined RACI for each Account Support Function.
• Financial Management: Work with Account Finance team for each Country FM Service scope to
  • Drive timely/accurate reporting (with explanation) to Client.
  • Achieve agreed annual Client Operating Profit/Revenue.
  • Structure internal cadence meetings with RAD to share actual versus budget.
  • Develop improvement plan, if required.
• Procurement Management: Ensure ACM work with Account Procurement team for each Country FM Service to
  • Draft Client Scope of Work.
  • Align on Subcontractor selection criteria (including Payment Terms, Performance Measurement).
  • Validate Subcontractor quotations.
  • Select Subcontractor.
  • Schedule, manage Subcontractor performance through structured cadence.
  • You are responsible for overseeing engineering & critical environment, health and safety, environmental and sustainability, BPM, Risk/Compliance and People.
• Create action plans to improve financial positions. Support & manage contract negotiations in alignment with the account/platform procurement SMEs. Ensure we negotiate the best services for our client and at competitive cost to ensure Glide path targets are achieved as per the contractual agreement.
• Cadence: Establish mechanism to have scheduled reviews & meetings with each country’s local clients’ teams and appropriate departments to discuss, resolve and address discrepancies in line with the contractual agreement.
• Identify and solve multi‑dimensional, complex, operational, and organizational problems leveraging the appropriate resources within the account or with CBRE local countries platform & APAC regional teams.
• Interactions with Client.
• Present Cluster Monthly Business Review reports.
• Set up weekly / biweekly review mechanism with Client Regional team.
• Assist RAD on Global review calls, when required.
  • Account.
  • Present information at Alliance Leadership Team.
  • Structure, lead Cluster meetings and ensure meeting notes are shared with RAD.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross‑functional performance.
• Values: Lead by example and model behaviors that are consistent with RISE. Manage non compliance.
• Reporting: Identify and solve multi‑dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Significantly improves and changes existing methods, processes, and standards within job discipline.
• Travel: Singapore based with around 30% of travel expected to build strong relationship with Country Client, engage with Country Alliance Service Delivery team, CBRE Country Leadership/Platform.
• Work Location: Hybrid.

What You’ll Need

• Experience 10+ years within FM industry leading multi country teams for FM Service Providers/Client.
• Education: FM certification, Service Provider industry qualifications. Equivalent work experience will be considered.
• Leadership: Achieve success by growing your team.
• Financial Acumen: Responsible for P&L, tailor/drive profitability initiatives.
• IT: Proficient in Microsoft Office Suite.

CBRE, Inc. is an Equal Opportunity and Affidavit Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)