Area Operations Manager

Stuff'd Ventures Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading F&B company in Singapore is seeking an Area Operations Manager to oversee the operations of 4-6 outlets. The candidate will provide leadership, ensure compliance with service quality standards, and handle staffing and performance management. Ideal candidates will have experience in the F&B industry, excellent communication skills, and a passion for customer service.

Qualifications

• Experience in a similar role within the F&B industry will be an added advantage.
• Excellent leadership and team management skills.
• Outstanding communication and interpersonal skills.
• Passion for the F&B industry and market trends.

Responsibilities

• Oversee operations of 4-6 outlets as a critical leader.
• Provide direction and coaching to team members.
• Ensure compliance with safety and operational standards.
• Review customer feedback for continuous improvement.

Skills

Leadership skills

Interpersonal skills

Communication skills

Team management

Customer service understanding

Job description

Overview

Headquartered in Singapore, Stuff’d is a fresh casual, halal-certified Mexican-Turkish concept founded in 2014. First to merge Al Pastor-styled burrito with Western-styled spit-grilled kebabs, Stuff’d has dominated both categories respectively and expanded to Singapore's largest Mexican-Turkish fresh casual chain. Today, with close to 40 outlets in Singapore, Stuff’d is committed to creating tasty, nutritious, great value, and freshly prepared meals while bringing positivity to the communities we serve.

Stuff’d has expanded beyond our shores with close to 10 franchised stores in Malaysia; the flagship franchised store opened in the Philippines in December 2023. We actively seek to increase our regional footprints throughout the Asia Pacific region.

Who are we looking for?

The Area Operations Manager oversees the diverse operations of 4-6 outlets, serving as a critical leader in aligning outlet goals with company strategic plans. They foster positive relationships with Kiosk Managers and teams while ensuring effective collaboration and the overall success of the outlets.

Your Responsibilities

Management and Leadership

1. Direction and Coaching:

• Provide clear, concise, and positive direction to team members, coaching and mentoring others to lead operations effectively.

• Ensure adherence to Stuff’d guidelines for service quality and food delivery.

2. Communication and Coordination:

• Act as a liaison between the HQ Corporate office and assigned outlets, disseminating information and directives to Kiosk Managers and teams.

• Coach and mentor team members across all levels within assigned outlets.

3. Performance Monitoring and Improvement

• Review Daily Business Reports of assigned outlets, identifying problems and suggesting improvement measures to optimize performance.

• Ensure adherence to daily and monthly operational tasks, including sales deposits, inventory ordering, and administrative submissions.

Outlet Operational Leadership

1. Efficient Operations

• Direct efficient and accurate product preparation for prompt customer delivery, maintaining service speed guidelines.

• Evaluate existing business procedures and recommend improvements for enhanced efficiency.

2. Promotions and Maintenance

• Ensure effective execution of sales promotions by Kiosk Managers, coordinating ongoing maintenance with HQ Corporate office for business continuity.

3. Feedback and Continuous Improvement

• Review customer feedback and incident reports, ensuring necessary actions are taken and facilitating After-Action Reviews (AARs) for improvement.

Compliance and Safety

1. Food and Workplace Safety

• Ensure scheduled food audits and compliance with standard operating procedures, SFA guidelines, and adherence to FIFO principles for food products.

• Communicate and enforce safe work procedures and safety rules across all team levels, implementing risk control measures as needed.

Manpower Management

1. Staffing and HR Oversight

• Review weekly schedules for adequate staffing levels and coverage, managing manpower costs effectively within assigned outlets.

• Handle employees’ concerns, conflicts, and attrition, maintaining accuracy in monthly timesheet submissions and facilitating hiring for succession planning.

2. Performance Management and Accountability

• Set challenging goals for self and team members, providing timely performance feedback, ensuring accountability, and enforcing HR policies, security, and safety procedures.

Requirements

• Experience in a similar role within the F&B industry will be an added advantage.

• Excellent leadership and team management skills, with the ability to motivate and inspire a diverse workforce.

• Candidates with cooking experience will be preferred.

• Outstanding communication, and interpersonal skills.

• Passion for the F&B industry and a deep understanding of customer preferences and market trends.

• Flexibility to work in a fast-paced, dynamic environment.