Area Manager

ALL BEST FOODS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food service company in Singapore is seeking an Operations Manager to oversee daily operations across multiple outlets. The role includes managing staff, conducting training, analyzing sales performance, and ensuring compliance with company policies. The ideal candidate should possess strong leadership skills, a background in sales strategy, and experience in a restaurant environment. This position contributes directly to the success of the company by enhancing service quality and achieving sales targets.

Qualifications

• Experience in managing operations in a restaurant or food service environment.
• Ability to lead and motivate a team effectively.
• Strong understanding of sales and marketing strategies.

Responsibilities

• Manage daily operations and staff across multiple outlets.
• Conduct training and onboarding for new employees.
• Analyze sales performance and implement improvement strategies.

Skills

Leadership

Manpower Management

Sales Strategy

Training and Development

Performance Analysis

Job description

PRIMARY FUNCTION

Work closely with the General Manager for the daily operations, manpower management, marketing and sales and profitability of all outlets.

ROLES AND RESPONSIBILITIES

Operations

• Ensure compliance with the company's policies and procedures
• Responsible for staff rostering to ensure adequate manpower across outlets
• Influencing and decision making on aspects such as recruitment, discipline, termination of employment and performance assessment
• Perform outlet inspection at least once a week
• Share relevant and pertinent news / information with the outlet staff on a regular basis
• Conduct regular outlet meeting for feedback on strategies to achieve sales targets
• Ensure that quality of products, service, and outlet ambience consistently meets and / or exceeds company standards.
• Ensure the accuracy and timely submission of all monthly documents and reports of outlets to Head Office
• To undertake any other duties and responsibilities assigned by the management

Training and Development

• Ensure that all new employees undergo onboarding and training according to SOP
• Develop, coach and train employees on knowledge and skills with the objective of improving service quality and outlet operation sales.
• Review outlets' learning and career development initiatives to align with organization's learning agenda
• Conduct performance appraisals for all outlet employees
• Coach, Motivate, Train, Retain and Develop staff's performance so as to achieve company's objectives.

Sales and Profit

• Responsible for the Sales and Profit performance of every outlet
• Conduct monthly sales analysis and implement action plan for areas of improvement
• Responsible for outlets' petty cash expenditure
• Monitor and be responsible for outlets' maintenance and repair costs
• Ensure proper cash handling controls such as accurate daily cash reports, change funds and petty cash funds.

Marketing

• Monitor and track industry and market trends as well as consumer spending habits; develop and present action plans to achieve and / or exceed sales forecast
• Ensure smooth implementation of new products, promotions and other sales and marketing activities through proper planning, organization and coordination of activities.
• Maintain a record of each outlet's sales trend before, during and after the launch of any marketing activity
• Serves as a quality controller for all signage, posters and decoration of the outlets to ensure that they are aligned with the company's branding.

Recruitment

• Recruit employees through an objective selection and interview process
• Ensure that all staff are oriented and trained according to SOP
• Ensure all outlets have sufficient manpower to achieve business needs and a smooth operational flow.

Environment Conditions

Kitchen environment.