Area Floor Manager

HERSING CULINARY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food and beverage company in Singapore is seeking an experienced Outlet Area Floor Manager. This role involves managing daily operations, delegating tasks, and ensuring high standards of Quality, Service, and Cleanliness. Candidates should have 2-3 years of experience in the F&B industry, with strong leadership and communication skills. Successful applicants will enjoy a vibrant work environment while promoting customer satisfaction and staff development. E-pass holders are welcome, with shifts including weekends and public holidays.

Qualifications

• 2-3 years of experience in the F&B industry.
• High energy and a strong passion for delighting customers.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Lead and delegate tasks for outlet operations.
• Ensure adherence to Quality, Service, and Cleanliness standards.
• Manage crew, handle cash, and resolve customer issues.

Skills

Strong leadership and delegation

Excellent communication and problem-solving

Service Professional

Attention to detail for cash and quality control

Education

Higher Nitec or Nitec in any discipline

Job description

Outlet Area Floor Manager leads sections (like Front Counter or Production), delegates tasks,

manages staff breaks, ensures Quality, Service, & Cleanliness (QSC) standards, handles cash,

resolves customer issues, and trains crew, acting as a vital step between crew trainers and full shift

managers, ensuring smooth daily operations and customer satisfaction.

Key Responsibilities

• Operations Management:

  • Running the outlet and ensuring efficient workflow and meeting QSC standards.

  • Coffee brewing (barista duties), servings, and assists in the kitchen with dough preparation, pizza making, etc.

  • Maintained cleanliness of the outlet area and ensured compliance with quality standards.

• Staff Leadership: Delegating tasks to crew, managing breaks, arrange shift duties, providing on-the-job training, and motivating the team.

• Customer Focus: Serving customers professionally, handling complaints effectively, and building customer loyalty.

• Cash Handling: Managing registers, ensuring accurate transactions, and balancing drawers.

• Inventory/Stock: Monitoring stock levels and ensuring product availability.

• Reporting: Reporting operational results and issues to Operations Manager and management.

Skills Needed

• Strong leadership and delegation.

• Excellent communication and problem-solving.

• Service Professional

• Attention to detail for cash and quality control.

As an area floor manager, you will learn to

• Shape the future of Rumel

• Master budgeting, cost management, and inventory planning

• Plan and execute sales building activities

• Take charge of Quality, Service, and Cleanliness assurance within the restaurant operations

• Supervise store operations, cash control, and shift management

• Manage a high-performance team and develop their talents

• Drive recruitment, training, and marketing campaigns

Requirements

• E-pass holders are welcome.

• Higher Nitec or Nitec in any discipline

• 2-3 years of experience in F&B industry.

• High energy and a strong passion for delighting customers, service oriented.

• Drive and resourcefulness to deliver results

• Strong management skills with the ability to lead and motivate a team

• Able to work shifts, weekends and public holidays (6-day work week)

• Ex-cabin crews are welcome