Applications Engineer

ACCUDYNE INDUSTRIES ASIA PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A global leader in engineered containment solutions is seeking an Applications Engineer in Singapore to provide technical consulting and support throughout the customer lifecycle. This role involves collaborating with teams to develop proposals, guiding customers in technical decisions, and providing ongoing support. Candidates should have a relevant degree and a minimum of 5 years' experience in pharmaceutical environments. Opportunities for growth in cutting-edge technologies are provided.

Benefits

High degree of autonomy

Collaborative international work environment

Opportunities to learn and grow

Qualifications

• 5+ years of experience in pharmaceutical or biopharmaceutical environments.
• Understanding of GMP, ATEX, and containment performance standards.
• Proven ability to conduct in-person and remote customer engagements.

Responsibilities

• Collaborate with teams to develop customized proposals and presentations.
• Act as a trusted advisor guiding customers in technical decisions.
• Provide technical support during installation and troubleshooting.

Skills

Technical consulting

Solution development

Communication skills

Autonomy

Salesforce CRM proficiency

Education

Bachelor’s degree in mechanical/chemical engineering or equivalent

Tools

Salesforce CRM

Microsoft Office Suite

Job description

Selected candidate will be based at the ILC Dover office located at Beach Road.

As an Applications Engineer, you will be a key technical ambassador for our advanced engineered solutions in powder handling, powder/liquid mixing, and high containment systems. You will support the commercial team throughout the entire customer lifecycle—from opportunity identification to post-installation service—ensuring that our customers receive tailored, high-performance solutions that meet their operational, regulatory, and safety requirements.

Your role will span both pre-sales and post-sales activities, combining technical consulting, solution development, and service support. You will help translate complex customer needs into actionable solutions using our innovative product portfolio, and other proprietary technologies.

Expanded responsibilities:

Pre-Sales Engagement:

• Collaborate with sales, contracts, and engineering teams to develop customized proposals and technical presentations.
• Conduct site assessments and feasibility studies to align customer needs with ILC Dover’s capabilities.
• Deliver product demonstrations and value-based selling strategies to showcase our containment and process solutions.

Customer Consultation & Solution Design:

• Act as a trusted advisor to customers, guiding them through technical decision-making and system configuration.
• Recommend optimal solutions based on process requirements, containment levels, and regulatory standards (e.g., GMP, ATEX).
• Ensure alignment between customer expectations and engineering deliverables.

Service & Support:

• Provide technical support during installation, commissioning, and validation phases, ensuring smooth handover and system performance.
• Assist in troubleshooting and optimization of installed systems, working closely with service and engineering teams.
• Support change management and upgrades, helping customers adapt systems to evolving needs or compliance requirements.
• Maintain ongoing relationships with customers to ensure satisfaction and identify opportunities for continuous improvement or additional services.

Training & Knowledge Transfer:

• Deliver technical training to customer teams on system operation, maintenance, and safety protocols.
• Create and maintain documentation to support customer understanding and long-term system reliability.

Market Development & Representation:

• Identify new applications and market segments for ILC Dover’s technologies through customer interactions and industry insights.
• Represent ILC Dover at trade shows, conferences, and industry events to promote our brand and solutions.

Key Responsibilities

• Partner with the commercial team to identify opportunities, develop proposals, and close deals by providing technical insight and application expertise.
• Engage with customers to understand their process needs and recommend tailored solutions from our broad technology product portfolio.
• Support the tender process through technical documentation, presentations, and product demonstrations that highlight ILC Dover’s value proposition and differentiation.
• Act as a technical liaison between customers and internal teams, ensuring alignment from concept through execution.
• Contribute to strategic growth initiatives by identifying new applications and markets for ILC Dover’s technologies.
• Represent ILC Dover at major industry exhibitions and conferences, showcasing our innovation and leadership in containment and process solutions.

Your Profile

• Bachelor’s degree in mechanical engineering, automation, chemical engineering, pharmaceutical/biotech engineering, or equivalent.
• Minimum 5 years of experience in pharmaceutical or biopharmaceutical environments, with a strong focus on powder handling, mixing, and high containment.
• Proven ability to conduct both in-person and remote customer engagements, including technical consultations and solution presentations.
• Strong understanding of GMP, ATEX, and containment performance standards.
• Technically minded with excellent communication skills and a collaborative spirit.
• Commercially astute with the ability to articulate value and ROI to customers.
• Proficient in Salesforce CRM and Microsoft Office Suite.

What We Offer

• A dynamic and impactful role within a global leader in engineered containment solutions.
• High degree of autonomy and ownership.
• A collaborative, international work environment with strong team spirit.
• Opportunities to learn, grow, and contribute to cutting-edge technologies.
• Direct involvement in shaping the future of safe and efficient pharmaceutical manufacturing.