Application Support Engineer (JD#10750)

SCIENTE INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is seeking an experienced professional to manage application incidents, stakeholder communication, and vendor performance. The ideal candidate has a Bachelor's degree in IT and at least 5 years of experience in IT service management. Key responsibilities include overseeing IT incidents, leading support teams, and ensuring high service quality. Strong knowledge of SQL, Microsoft application frameworks, and analytics is essential. Interested candidates should send their resumes to [e-mail].

Qualifications

• Minimum of 5 years of experience in IT service management or support.
• Proficient in SQL, including reading scripts and creating/updating stored procedures.
• Strong knowledge of containerized applications.

Responsibilities

• Oversee IT incidents and ensure timely resolution.
• Manage vendor performance and service level agreements.
• Lead support teams to enhance user experience.

Skills

IT service management

Stakeholder communication

Leadership

Analytical skills

Microsoft application frameworks

Linux

SQL

Vendor management

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

Job Summary

You will be responsible for managing application incidents, requests, and escalations, ensuring high service quality, stakeholder communication, vendor performance, and continuous improvement while supporting audits and compliance.

Mandatory Skill-set

• Bachelor’s degree in Computer Science, Information Technology, or related field;
• Must have minimum 5 years of experience in IT service management or support within large-scale, diverse IT environments;
• Proficient in supporting Microsoft application frameworks, Linux, and containerized applications;
• Must have strong knowledge of SQL, including reading scripts and creating/updating stored procedures;
• Experience in consulting or system integrator roles and managing 3rd-party services;
• Excellent leadership, people management, and resource management skills to handle multiple deliverables;
• Strong analytical skills with the ability to work independently in fast-paced, multi-tasking environments;
• Exceptional verbal and written communication skills for effective stakeholder engagement.

Desired Skill-set

• Prior technical experience with gaming management, CRM, digital signage, or inventory systems.

Responsibilities

• Oversee IT incidents, requests, and escalations, ensuring timely resolution and continuous service improvement;
• Take ownership of major incidents and support tickets, coordinating stakeholders and driving post-incident reviews;
• Ensure high IT service levels in projects by assessing impacts and planning mitigation measures;
• Maintain IT service quality and capacity in line with business growth and project demands;
• Manage vendor performance and service level agreements;
• Lead support teams to enhance user experience and satisfaction;
• Track project performance through scorecards;
• Support audit, compliance, and governance activities.

Should you be interested in this career opportunity, please send in your updated resume to [e-mail] at the earliest.

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