Application Support Engineer

Makino Asia Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is seeking a motivated Wire Cut / EDM Application Engineer. This role combines customer support and technical expertise, ensuring optimal machine performance. Key responsibilities include conducting demonstrations, providing post-sales technical assistance, and delivering user training. The ideal candidate should have a diploma or degree in engineering, proficiency in SolidWorks, and strong communication skills. Willingness to travel regionally is essential.

Qualifications

• Minimum Diploma / Degree in Engineering (Mechanical, Manufacturing, or related).
• Strong interest in hands-on work with machinery.
• Excellent critical thinking and problem-solving skills.
• Strong communication skills for customer interaction and training.
• Willingness to travel regionally when required.

Responsibilities

• Conduct pre-sales test cuts to demonstrate machine performance.
• Provide post-sales support, including troubleshooting.
• Deliver training sessions to new users.
• Share customer feedback to guide new product design.
• Travel to support customers and conduct demonstrations.

Skills

Critical thinking

Problem-solving

Communication

Hands-on engineering

Education

Diploma / Degree in Engineering (Mechanical, Manufacturing, or related)

Tools

SolidWorks

Microsoft Office

Job description

We are seeking a motivated and technically skilled Wire Cut / EDM Application Engineer to join our team. This role blends customer‑facing support with technical expertise, ensuring optimal machine performance while contributing to product innovation. The ideal candidate thrives on hands‑on engineering, enjoys problem‑solving, and values close collaboration with both customers and product teams.

Key Responsibilities

• Conduct pre‑sales test cuts to demonstrate machine performance and capabilities.
• Provide post‑sales support, including troubleshooting and technical assistance.
• Deliver training sessions to new users to ensure effective machine operation.
• Collaborate with product development teams by sharing customer and market feedback to guide new product design.
• Travel to regional countries as needed to support customers, deliver training, and conduct demonstrations.

Requirements

• Minimum Diploma / Degree in Engineering (Mechanical, Manufacturing, or a related field).
• Strong interest in hands‑on work with machinery.
• Proficiency in SolidWorks, Microsoft Office.
• Excellent critical thinking and problem‑solving skills.
• Strong communication skills for customer interaction and training.
• Willingness to travel regionally when required.
• Prior experience as a machine user (Wire Cut/EDM) is an advantage.
• Background in application engineering or technical support roles is beneficial.