Application Support Engineer

Edgelab; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A tech company in Singapore is seeking an Application Support Engineer (L2 & L3 Support) to integrate its software products into client environments. You will manage application setups, configure infrastructure, and lead version upgrades. Ideal candidates have strong application management skills and technical troubleshooting abilities. This full-time position is an excellent opportunity for entry-level candidates looking to grow in the information technology field.

Qualifications

• Proven experience in application management and technical support.
• Understanding of cloud and on-premise infrastructure.
• Ability to interpret error logs and implement corrective actions.

Responsibilities

• Lead the technical integration of software products into client environments.
• Support clients in application setup and configuration.
• Manage version upgrades and provide status updates.

Skills

Application management

Infrastructure implementation

Technical troubleshooting

Version upgrades coordination

Job description

Job Description

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support Engineer (L2 & L3 Support) in Singapore.

As an Application Support Engineer, you will lead the technical integration of our software products into our client’s environment. Working closely with the client’s technical teams and project managers, you will drive the integration of our product onto the client’s infrastructure (cloud and on‑premise) and manage regular version upgrades.

What you’ll do as an Application Support Engineer (L2 & L3 Support)

Application Management (70% to 80%)

• Support the client in the implementation of the necessary infrastructure.
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so.
• Configure the application according to the requirements provided by the client.
• Assist client application management teams in the application setup.
• Proactively participate in technical discussions with the client on infrastructure changes and upgrades.
• Interpret error logs and identify corrective actions or support the client in this task.
• If necessary, liaise with the Evooq product development teams.

Project Management (20% to 30%)

• Coordinate version upgrades for existing clients.
• Track progress, manage risk and issues, and provide regular status updates for version upgrades.
• Collaborate with the client project team and Evooq product development team to ensure successful upgrade.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology