Application Consultant

HORIZON SOFTWARE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading software solutions provider in Singapore is seeking an experienced professional to implement and support enterprise applications. The role involves configuring applications, providing user training, and conducting analysis to meet business needs. Ideal candidates will have a degree in IT or a related field, strong skills in enterprise application support, and knowledge of SQL. This position offers the opportunity to work in a dynamic environment with a focus on collaboration and problem-solving.

Qualifications

• Experience supporting enterprise applications (ERP, CRM, HRMS, etc.).
• Strong understanding of application workflows and business processes.
• Working knowledge of SQL for data analysis.

Responsibilities

• Implement, configure, and support enterprise applications.
• Conduct fit-gap analysis and propose solutions.
• Prepare functional documentation and conduct user training.

Skills

Enterprise application support

Application workflows

Data analysis

SQL

APIs and integrations

ITIL processes

Education

Bachelor’s degree in IT or related field

Tools

Enterprise applications (ERP, CRM, etc.)

SQL databases

Job description

Key Responsibilities

Application Implementation & Support

• Implement, configure, and support enterprise or custom-built applications.

• Provide L2/L3 application support, troubleshooting incidents and resolving issues within SLA.

• Perform root-cause analysis and recommend permanent fixes or enhancements.

Business & Functional Consulting

• Gather and analyze business requirements and translate them into functional specifications.

• Conduct fit-gap analysis and propose application-based solutions.

• Configure application workflows, rules, and parameters to meet business needs.

Testing & Release Management

• Support unit testing, system integration testing, and UAT activities.

• Coordinate application releases, patches, and upgrades with technical teams.

• Validate fixes and enhancements before production deployment.

Documentation & Training

• Prepare functional documentation, SOPs, and user guides.

• Conduct user training and knowledge transfer sessions.

• Maintain application configuration and support documentation.

Stakeholder & Vendor Management

• Liaise with internal teams, vendors, and third-party providers.

• Communicate effectively with business stakeholders on application issues and improvements.

Required Skills & Qualifications

Technical & Functional Skills

• Experience supporting enterprise applications (ERP, CRM, HRMS, Case Management, or custom systems).

• Strong understanding of application workflows, business processes, and data models.

• Working knowledge of SQL for data analysis and troubleshooting.

• Exposure to APIs, integrations, and interfaces is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, Engineering, or a related field.

• Certifications such as ITIL, Application-specific, or Cloud certifications are a plus.