APAC Retail Executive Relations Lead

APPLE SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an APAC Retail Executive Relations Team Manager to oversee a team handling executive escalations for the Apple Store Online and Retail Stores. You will ensure a high-quality customer experience by leading initiatives for continuous improvement and fostering an inclusive environment. The ideal candidate has over 4 years of supervisory experience in customer service, strong problem-solving abilities, and excellent communication skills. Join us to make an extraordinary impact on customer interactions.

Qualifications

• 4+ years of supervisory experience in customer service/support.
• Experience managing diverse teams and developing team members.
• Experience leading projects with a worldwide scope.

Responsibilities

• Lead a team managing executive escalations for Apple Store Online.
• Partner with management in support of continuous improvement.
• Contribute to an inclusive environment respecting differences.

Skills

Supervisory experience

Customer service skills

Leadership

Problem-solving

Communication

Job description

A leading technology company in Singapore is seeking an APAC Retail Executive Relations Team Manager to oversee a team handling executive escalations for the Apple Store Online and Retail Stores. You will ensure a high-quality customer experience by leading initiatives for continuous improvement and fostering an inclusive environment. The ideal candidate has over 4 years of supervisory experience in customer service, strong problem-solving abilities, and excellent communication skills. Join us to make an extraordinary impact on customer interactions.