APAC IT End-User Services Leader

Edwards Lifesciences (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading medical technology company in Singapore is seeking a Regional IT Manager to oversee L1 and L2 Support for their operations. The ideal candidate will have extensive experience in service delivery, team management, and project execution in medical or manufacturing environments. A bachelor's degree with at least 10 years of relevant experience is required, along with ITIL certification preferred. This role involves managing IT professionals and ensuring compliance with global business standards.

Qualifications

• Minimum 10 years of related working experience required.
• People management experience is essential.
• ITIL V3 Foundations certification preferred.

Responsibilities

• Manage regional L1 and L2 support for the Singapore plant.
• Plan and direct project activities for successful completion.
• Ensure performance of business applications and technologies.

Skills

Service delivery expertise

Project management proficiency

Team management

Excellent communication skills

Technical documentation skills

Education

Bachelor's Degree or equivalent

MBA/MA/MS (preferred)

Tools

Active Directory

SCCM

O365

Microsoft Windows

Apple Mac OS

Job description

A leading medical technology company in Singapore is seeking a Regional IT Manager to oversee L1 and L2 Support for their operations. The ideal candidate will have extensive experience in service delivery, team management, and project execution in medical or manufacturing environments. A bachelor's degree with at least 10 years of relevant experience is required, along with ITIL certification preferred. This role involves managing IT professionals and ensuring compliance with global business standards.