APAC Director, Customer Experience & Strategic Services

VMware Singapore Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading technology company in Singapore is seeking a Senior Manager / Director for Customer Experience. This role involves providing strategic vision, leading a skilled team, and ensuring top-notch service delivery. Applicants should possess strong leadership skills, customer-first mindset, and a proven record of achieving results in a competitive environment. Strong communication and relationship-building abilities are essential. The position requires travel of up to 20% as needed.

Qualifications

• Experience in consulting and customer experience leadership roles.
• Strong presentation skills for executive-level interactions.
• Ability to drive customer adoption and renewals.
• Expertise in SaaS & Cloud technologies.

Responsibilities

• Develop and implement strategic plans for customer experience.
• Work with teams for high-quality customer engagement.
• Establish metrics for measuring customer satisfaction and success.
• Maintain talent by recruiting and developing leadership skills.

Skills

Customer-centric solutions development

Leadership in consulting services

Strong problem-solving skills

Strategic thinking

Effective communication

Relationship building

Job description

A leading technology company in Singapore is seeking a Senior Manager / Director for Customer Experience. This role involves providing strategic vision, leading a skilled team, and ensuring top-notch service delivery. Applicants should possess strong leadership skills, customer-first mindset, and a proven record of achieving results in a competitive environment. Strong communication and relationship-building abilities are essential. The position requires travel of up to 20% as needed.